Ufs - Chief Experience Officer (Cxo), Vice President

2 maanden geleden

Rotterdam, Nederland Unilever Voltijd

**UNILEVER IS LOOKING FOR A UNILEVER FOOD SOLUTIONS (UFS) CHIEF EXPERIENCE OFFICER (CXO), VICE PRESIDENT**

Location: Weena, Rotterdam - the Netherlands

Local conditions apply

Full-time/Part-time

Function: Customer Development

**ABOUT UNILEVER FOOD SERVICE
**Act like a founder, accelerate your growth, stay ahead of the curve, enjoy the growth: JOIN US

Unilever Food Solutions (UFS) is an independent Global Business Unit, which is the 5th largest BU in Unilever. UFS is ~20% of Nutrition BG and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.

UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a B2B setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional foodservice channel.

UFS is the place where we are all striving to be Chefs supporting Chefs At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow - both our business and our people. UFS also proudly commits to high employee engagement every year with Univoice scores ahead of Unilever across all dimensions.

It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of our own business and be ahead of the curve. With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organisation.”

You will work explore new opportunities, big and small, that will make our business grow faster. You will continuously learn, unlearn, relearn, and challenge yourself to accelerate your development in an end-to-end business and in end-to-end roles.

At UFS, we are committed to fostering a culture of trust and unity with our empowered One Team One Goal approach, with a passion for winning and nurturing a culture pf psych safety where people can shape their career adventures. We aim to achieve resilient performance and sustainable success, winning together as one resilient, dynamic team.

**BACKGROUND ON THE ROLE**

More than just its sustained business success, UFS has become an industry leader whose models are studied and replicated by other players like its Pull and Push model, Solution Selling, etc.

Now is the moment to open another chapter and plan its 2030 vision and journey. Foreseeing an even more VUCA environment towards 2030, building the “BEST and MOST PERSONALIZED EXPERIENCE” for our customers enabled by AI throughout the whole customer relationship journey would provide a way for UFS to navigate uncertainty by focusing on creating lasting, meaningful interactions that resonate with customers’ value beyond product expectation and differentiate us even further from competitors.

**JOB SCOPE**

The Chief Experience Officer (CXO) of UFS is responsible for identifying and interpreting the core customers’ needs, overseeing and optimizing the customer experience, revolving around strategically designing, managing, and improving every interaction and touchpoint across various channels and liaison with other leadership team members and teams to enhance satisfaction, loyalty, business performance and foster Customer Experience as a DNA within the organization.

**MAIN JOB RESPONSIBILITIES**

**Customer Experience Strategy**
- Identify and align on who is the primary Customer & their core needs / experience to serve, which also means what UFS is famous for. (For example Professional Chefs are Condiments decision makers who always seeking Menu / Recipes Inspiration).
- Develop the customer experience (CX) strategy with focus on primary customers and with Roadmap in core Markets / Countries.
- Define Core Customer Experience’s Jobs to be done prior to Business Jobs to be done and brings view of 2 angles Goal in the place (Customer Experience and Organizational Goal).

**Key Platforms Identification and development**
- Identify and align the key platforms where Primary Customers (professional chefs) would love to find solutions & interact across markets.
- Key platforms development roadmap in core Markets / Countries.

**Data Strategy Development**
- Identify and align 1st party data’s importance in UFS Data strategy and customer experience strategy development.
- Develop Data collection, acquisition strategy (esp. 1st party data) together with the key platforms’ development strategy.
- Integrate Data and optimize sharing between internal departments and data openness strategies of external partner

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