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Business Analyst

1 maand geleden

Den Haag, Nederland Serco Europe Voltijd

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.

We are currently seeking an experienced and dynamic **Business Analyst **to join our team

Main Responsibilities
The Business Analyst is in charge of working on concurrent small and medium sized projects. They will have as main tasks the elicitation, gathering, analysis, and monitoring of the requirements for organisational projects. The Business Analyst will contribute to the identification of possible market solutions to meet with the business and technical needs/requirements of the projects they will be assigned to.

The Business Analyst will also be involved in the subsequent implementation phase.
- Identify the organisation's business needs, workflows, and processes, and prepare AS IS and TO BE documents;
- Conduct the stakeholders/business analysis, requirements analysis, and support the design and testing phases to ensure that the technical solutions comply with the defined requirements;
- Follow up and keep up to date different product backlogs, and other Business Analysis deliverables (Use Cases, User Stories, Impact Assessment Document, etc.);
- Support the project activities providing clarifications, acting as liaison between the business users/key stakeholders. Project Officers, and technical experts;
- Participate in the market research/solutions assessment to identify suitable tools to meet the business and technical needs;
- Support the Technical Architect and Project Manager and other stake-holders;
- Support the business users in the testing phase (e.g. support the UAT testing);Support the smooth adoption of the new systems by contributing (writing/reviewing) manuals and user guides for the end users;
- Ensure the compliance of all project-related activities with Eurojust’s rules and standards;
**Security clearance**:

- Shall have a minimum of 5 years work experience as Business Analyst;
- Shall have experience in ICT projects;
- Shall have experience working on concurrent projects;
- Should have experience in market research for selection of COTs products;
- Experience in projects with interoperability with other systems will be considered advantageous;
- Knowledge of Security and Personal data management will be considered as an advantage;
- Experience working with different methodologies (Agile, Iterations, Waterfall, etc.) will be considered advantageous;
- Should have strong communication skills and professional experience in an EU or multicultural environment;
- C1 Level English Required. Click here for more information

About The Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

**Why should you join Serco ?**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**We are diverse and inclusive organisation**

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
- If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team_

**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
- Please contact the recruitment team if needed_

**Data Protection**:
For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.

**_Further information available from the Serco Europe Recruitment Team_