Supervisor Customs

C.H. Robinson is seeking a Supervisor Customs to join our Global Forwarding team in Rotterdam.

As the Customs Supervisor you will oversee the daily activities of the customs operations, ensuring compliance with all relevant laws and regulations. This role includes managing an operations team in contact with customs brokers, ensuring timely and accurate processing of shipments, and collaborating with various internal and external stakeholders to optimize customs operations.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

**RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:
**Team Leadership**:

- Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
- Select, place, and train staff and define specific job assignments within operations team specialized in customs
- Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
- Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss
- Work collaboratively with internal stakeholders and leadership to improve, streamline, and develop processes and procedures
- Team P&L management
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications

**Operational Management**:

- Plan, implement, and supervise operations plan to ensure compliance with Customs regulations
- Continuous process improvement in all areas of responsibility
- Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
- Adhere to a high level of operational excellence with respect to timeliness and audit KPI's

**Customer Service**:

- Act as the ending escalation point for customer issues
- Ensure customer SOPs are created and adhered to by employees and customers
- Collaborate with Sales and Account Management regarding potential business and implementation

**QUALIFICATIONS**

Required:

- High School Diploma
- Minimum 3 years of customs brokerage experience

Preferred:

- Bachelor’s degree from an accredited college or university
- Direct or indirect supervisory, management or leadership experience
- Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
- Proven track record of dealing with customers and being client focused
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Values a diverse and inclusive work environment

**WHAT WE OFFER?**
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
- Flexible work arrangements to support a healthy work-life balance

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.