UX Researcher

**Introduction**

**Your role**

Our goal is to make sure that the needs of all relevant user groups are understood and taken into account in the design of mySupport Hub, our internal portal, based on ServiceNow, covering employee services in areas such as HR, IT, Facilities, and Finance. You will also ensure that the user journeys will be monitored and continuously improved. You will be part of a multidisciplinary team that consists of e.g., a product owner, a solution architect, a business process analyst and software developers. You will play an important role in defining, embedding and executing the user-centered design process, together with the Interaction Designer. You will also share knowledge and experiences with your ±70 peer designers from the employee-facing side of the UX competence.

**A grasp of your responsibilities**:

- Plan and execute qualitative and quantitative user research (interviews, surveys, usability testing, UX analytics, etc.) to identify, create and improve our user journeys
- Plan and execute Design Thinking workshops to involve and align all relevant stakeholders and business priorities
- Collaborate with the other roles in the team, to ensure user insights are understood, valued and acted upon

**Education and Experience**

You are a motivated team player with effective communication skills who puts users in the center of our work. You are able to link UX improvements to desired business outcomes and embed your research activities in our Agile way of working. Working as a UX Researcher means bringing the following knowledge and expertise:

- Master’s degree in design, human-computer interaction, psychology, marketing or another relevant field
- At least 3 years of experience in UX research functions in global, corporate environments
- An outstanding portfolio of work demonstrating human-centered research capabilities across a diverse range of projects

**Context of the position**

At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers. These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms. Our headquarters are in the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub.

The IT division supports information management, infrastructure and key business processes across ASML. The IT

**Other information**

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance. An assessment will be part of the recruitment process.

ASML does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered ASML’s property, and ASML will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Resource Center Department.

**Diversity and inclusion**:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.