Customer Service Employee

6 maanden geleden

Doetinchem, Nederland Varex Imaging Voltijd

Summary

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

**Job Description**:
OTHER SPECIFIC FUNCTIONS OR DUTIES
- Pre‑sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Post‑sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

SKILLS, KNOWLEDGE AND CERTIFICATIONS

Required Certifications and Training
- Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools
- Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Knowledge

Developing professional skills and experience.

Job Complexity
- Works on problems of diverse scope where analysis of situations or data requires a review of a variety of factors. Exercises independent judgment and discretion in solving complex business problems.

Interaction
- Builds productive internal/external working relationships.

Supervision
- Normally receives general instructions on new projects or assignments.

Typical Education and Experience
- Bachelors Degree (or equivalent experience)
- and/or 2-5 years of related experience or Masters Degree with no or little experience.

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands
- As described in the job posting

Ability to Travel
- Travel may be required. See the job posting for more information.

Directions (HR Manager
- review job requirements and edit as necessary)
- delete italics words as to be used only as a guide.

Employee must be able to meet the following requirements with or without an accommodation.
- ___ (_very heavy, heavy, medium, light or sedentary_) work that will ___ (_frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%)_ require employee to lift/move up to ___ lbs. and ___ (_frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%)_ lift more than __ lbs. to greater than ___ lbs.
- Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies ____. (_frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%_)
- Reaching ___ (_above, below, or above and below_) the shoulder ____ (_frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%_).
- Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools ____. (_frequency: occasionally 1-33%, Frequently 34-66%, Constantly 67-100%_).
- Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
- Work environments includes: _____ (_exposure to chemicals, electrical current, proximity to moving mechanical parts, repetitive hand motion, open flame, working from heights, cold environment, hot environment, uneven surface, fumes)._
- _ Travel to __ sites. Valid driver’s license. (if need on job profile)_

Time Type:
Full time

**Job Type**:
Regular

Work Shift:
N/A

Pay Rate Type:
Salary
- All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability._

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