UX Researcher

As a UX Researcher, you'll create a positive impact from leading innovative initiatives to eliminate pain points to crafting seamless digital experiences, your expertise will drive transformative change. Dive deep into user behaviour, prototype new concepts, and champion data-driven decision-making to shape the future of customer interactions. If you're ready to make a tangible impact and redefine the standards of user-centric design, then this role is for you.

You'll be a part of the Digital Commerce department. We work in product teams with dedicated focus on a channel or journey and we want to bring together all the roles that are needed to build high-quality products. This means you are closely connected to your team of UX specialists & manager UX, but also frequently collaborate with data analysts, experimentation/product analysts, developers, product owners & more. You'll be working at both our offices in Varsseveld and Utrecht (flexible working schedule).

**Things that will keep you busy**:

- Lead the implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles.
- Advise on approaches to eliminate negative experiences and enhance customer interactions.
- Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
- Conduct customer and market research by performing research and analysis techniques.
- Use primary data sources to research digital product/service performance, customer behavior, and market trends to identify opportunities for improvement.
- Produce multiple concepts and prototypes to design digital products/services.
- Support digital channel management through the use of front-end interactive technologies, encompassing usability, design, user interface, and device strategy.
- Facilitate an understanding of engagement metrics and provide regular performance analysis.
- Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

**What will help you be successful in this role**:

- At least 4 years of experience in e-commerce and/or digital marketing companies within the expertise of UX and interface design.
- Completed bachelor’s or master’s degree.
- Knowledge and experience with Sketch, Figma and/or Design Systems.
- Have an iterative mindset and you can prove your case with data and customer behaviour.
- Working in agile (product) teams with a continuous focus on customer value and results.
- Front-end knowledge is seen as a plus.
- We are looking for someone who can take ownership, has a good feeling for design and a sharp eye for details.

**What does Kramp offer**:

- 25 vacation days and 12 ADV days (based on a fulltime contract)
- Flexible working policy in hours and location
- Travel
- and working from home allowance
- Profit sharing bonus
- Budget for training and courses
- Generous pension plan
- Hybrid working policy where there is a combination of working from home and working from our two locations; Utrecht (main location) and Varsseveld.

**About Us**

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues.. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.

We love to see people grow. We empower our product teams, farmers, dealers & suppliers to move forward. Driving the digital future of Kramp Wholesale & Maykers by discovering and building great products. We want to make life easy for our customers.

We are building our in-house e-commerce platform which powers multiple of our digital sales channels and webshops. Serving thousands of customers and generating a turnover of one billion euros per year. The core platform is stable and allows us to focus our attention on new product development.

At Kramp we ensure a good life/work balance providing freedom in planning your workweek and keeping in mind that software development is a team game. Our everyday focus is to provide a healthy and inspirational environment, which enables our teammates to grow and learn day by day.

Want to know more about our UX approach within Kramp? Last year, we were invited by Emerce Events (local language/Dutch) where we presented our view on the importance of a UX minded organization. You can register & check the video here: