Reception Manager

We are currently looking for a** Reception Manager** on a fulltime basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

**Duties**
- Support Team Members in handling guest requests and enquires to ensure a positive outcome
- Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
- Supervise accurate and efficient reception operations including check in/out procedures
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems (OPERA)
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow Moxy by Marriott brand standards
- Assist other departments and maintain good working relationships with hotel Team Members
- Act with responsibility in emergency situations
- Able to perform the Night Audit and ensure all reports are prepared for next day operations
- Make book-outs if necessary
- Performs security checks of interior and exterior of the premises
- Together with the team enroll new members for Marriott Bonvoy (loyalty program)

**Qualifications**
- Minimum of 2-year experience in similar role
- Previous experience in a hotel industry
- Positive attitude and good communication skills
- Resident in/close to Utrecht (or acceptable travel distance)
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of system knowledge
- Fluent in English and Dutch
- Able to work morning-, evening
- and nightshifts

**BENEFITS FOR YOU**
- Travel allowance as of 5 KM distance
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Free meal during your shift
- PH&C Pension scheme
- Twenty-five holidays based on fulltime employment

**Marriott International, Inc.** (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,500 properties under 32 leading brands spanning 138 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.