Service Delivery Employee

Working at Bleckmann

Why Choose Bleckmann?
- A challenging and dynamic work environment
- Opportunities for personal and professional growth
- Be part of a market leader in SCM with a global impact

Our Mission

At Bleckmann, we strive to provide the best supply chain solutions and deliver on our clients' promises, day in and day out.

**Tasks and responsibilities**:
Are you energized by customer contact and solving complex challenges? Do you want to work in a dynamic logistics environment where customer satisfaction and quality are top priorities? Then this role is perfect for you

What Will You Do?

As a **Service Delivery Employee**, you will be the link between our clients and our internal organization. You will be responsible for drafting Service Level Agreements (SLAs) and playing a crucial role in delivering the agreed-upon services. Your goal is to ensure that all departmental objectives and client expectations are met, and that our clients are always satisfied.

**Your Key Responsibilities**:

- **Achieving KPIs**: Ensure that all contractual KPIs are met and exceed client expectations. Your role is vital in maintaining strong, positive relationships with our clients and their sales organizations across various countries.
- **Primary Contact**: Act as the primary contact for clients regarding any issues. You will address these challenges promptly and provide suitable solutions.
- **Supporting Changes**: Assist with evaluations, initiatives, and major changes within the organization, contributing to the continuous improvement of our services.
- **Analyzing and Reporting**: Analyze relevant information and present it in clear reports and management information, providing insight into our performance against the agreed KPIs.
- **Identifying Improvements**: Report any limitations related to the SLAs and take action to prevent issues or improve processes. Continuously seek out opportunities for improvement and discuss these proactively with internal departments.
- **Financial Performance**: Contribute to the company's financial performance and quality achievements through accurate execution of your tasks.
- **Opportunities and Threats**: Identify and address opportunities and threats for Bleckmann within the client's business, and act proactively.
- **Evaluating Contracts**: Continuously evaluate and develop the effectiveness of contractual agreements to ensure they benefit both the client and our company.
- **Project Implementation**: Contribute to the implementation of projects that add value for the client, such as new revenue streams, cost reduction, and service improvement.
- **Compliance**: Ensure all policies and regulations are adhered to within defined business requirements.
- **Daily Client Contact**: Maintain daily contact with (international) clients regarding operational matters, ensuring smooth operations.
- **Progress Monitoring**: Monitor the progress and execution of services, advise on possible improvements, and identify any bottlenecks.
- **Problem Solving**: Address issues such as non-deliveries, damage, or refusals and propose structural solutions.
- **Lean Six Sigma**: Contribute proactively to our Lean Six Sigma methodology, helping to continuously improve our processes.

**Why This Role?**

At Bleckmann, you'll work in an environment where logistics and customer focus come together. You will have the chance to play a key role in enhancing our services and ensuring client satisfaction. We offer a challenging and varied position within a supportive team, with opportunities for personal development and growth.

**Profile**:
For this diverse and challenging role, we are looking for a motivated professional who fits the following profile:

- **Education**: You have an mbo 4 or hbo level of work and thinking, preferably with a background in logistics, transport, or Supply Chain. You have a solid foundation that you can use to elevate our service delivery to the next level.
- **Experience**: With at least 3 years of experience in a similar role, you understand what it takes to succeed in this position. You have proven knowledge of international (road) transport, logistics, customs regulations, and import/export processes.
- **IT Skills**: You have excellent proficiency in MS Office (Excel, Word, and PowerPoint) and can effortlessly work with management and distribution control systems. These tools help you perform your job efficiently and effectively.
- **Communication**: You possess strong communication skills, both written and verbal. You are fluent in both Dutch and English, which is essential for working with our (international) clients. Experience in dealing with English-speaking clients is a must, allowing you to add immediate value.
- **Customer Focus**: With your customer-oriented approach, you know how to maintain an open and positive relationship with both internal and external stakeholders. You understand the client's needs and can translate them into actionable steps.
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