Customer Intelligence Analyst

3 weken geleden


Amsterdam, Nederland ING Voltijd

**We are looking for a Customer Intelligence Analyst**
This person breathes the vision of creating a deeper customer focus to unlock customer centric growth, drive focused action and instill a customer centric mindset. With a natural curiosity for all customer (related) data you are keen to identity customer opportunities or risks by connecting data across systems. With the insights retrieved from your analyses you drive customer centric decision making and change within Wholesale Banking Chief Transformation Office.

You will be responsible for the design and development of best in class customer data analytical tools and solutions, leveraging or recommending a variety of techniques to answer important CX challenges. Within the global Center of Expertise Customer Experience, you have a fantastic opportunity to shape and develop the global CX intelligence within ING. You will need a natural curiosity to uncover customer insights, a self-starting mentality and excellent influencing skills to convince stakeholders of your identified opportunities.

**Context - Wholesale Banking strategy**

Our Wholesale Banking growth strategy is to provide a differentiating banking experience and partner with corporate clients and financial institutions who are on-board for a sustainable, long-term relationship - who look beyond numbers and have a bigger, longer-term vision. With this we remain at the forefront of evolving trends that shape the banking industry, especially in this rapidly evolving economic landscape. Our ‘ING differences’ offer particular value to clients in three key areas:
Our global reach, with local experts - no matter where our clients are in the world, our network of experts offers them a seamless local experience with a global view. Our sector expertise - we know our stuff and our clients trust us to deliver tailored solutions to meet their needs. Our focus on sustainability - we’re not just green thought leaders, we actually work hand-in hand with our clients to address some of the most pressing issues in the world today.

We can only deliver this value to our clients if we deliver a superior customer and employee experience throughout their entire ING journey. For this, we always return to our core strength of putting the customer at the center. Therefore, it’s now time to grow ‘The Digital Differentiator’. Not as a goal in itself, but as one of the key enablers of the ‘ING Difference’.

As the world is changing fast, we need to keep up with changing customer expectations. What they expect to experience today, is not what they expect tomorrow and beyond. One thing is certain, customers are expecting a frictionless digital delivery of our products and services. And they will increasingly do so - digital capabilities are considered as one of the key factors in making banking decisions. This is exactly why ‘seamless digital delivery’ is one of the “must-win battles” as defined in our Wholesale Banking Growth Strategy and why we have embarked on our digital transformation.

**Context - Chief Transformation Office: Leading the Digital Transformation**

When launching the WB Growth Strategy, a new business unit, Chief Transformation Office (CTO), reporting to Head of Wholesale Banking, has been created to lead and accelerate change in three key areas: i) leading the Digital Transformation to improve the digital experience of our colleagues and our clients and future proof our organization, ii) ensuring our current product range responds to our customers’ needs and our portfolio is efficiently updated when needs are changing and iii) executing an effective originate to distribute strategy to optimize our capital allocation.

The WB CTO team currently is comprised of around 200 colleagues and brings together a range of roles related to digitalization, change, regulation, customer data and capital deployment represented in three pillars: Distribution (Capital and Liquidity Expertise Centre), Digital (Global Head Digital & Tribe Lead Omnichannel) and Delivery (Transformation Management, Regulatory Lead & Corporate Customer Data Management).

**Your role and work environment**

As part of WB CTO, the Global Digital team is pivotal in realizing the target digital delivery and improving customer and employee experience. The team delivers upon the WB Digital ambition to ‘’enable seamless delivery of products, solutions and services that matter most to our colleagues and customers.’’ Team Digital is fully dedicated to setting the WB digital strategy, redirecting where needed based on market
- and internal developments, pushing for strong prioritization and commitment throughout the organization, and ensuring our delivery efforts bring the value we target for. The Digital team consists of experts in three focus areas: Digital strategy & execution, FinTech and new technologies and the CoE Customer Experience.

The main purpose of the CoE CX is to develop a deeper customer focus by s


  • Market Intelligence Analyst

    3 weken geleden


    Amsterdam, Nederland A-INSIGHTS Voltijd

    In this role, you will produce high-quality insights and forecasts for our customers. They use these insights and forecasts to support the execution and development of their strategies. The insights are delivered to our customers through our Market Intelligence platform and in quarterly and annual sessions in which you will have a major role. Do you find it...


  • Amsterdam, Nederland Londen & Van Holland Voltijd

    London & Van Holland is an accounting and tax firm in Amsterdam IJburg and with a team of approximately 120 enthusiastic colleagues we serve a beautiful and diverse customer portfolio. Quality and customer focus are central to every aspect of our work and to all colleagues. We are an innovative firm that relies heavily on data-driven...

  • Data Analyst

    2 weken geleden


    Amsterdam, Nederland Just Eat Takeaway.com Voltijd

    **Our story (the bitesize version)**: Every week, millions of customers across 20 countries order the dishes they love with us. But the thing that makes Just Eat Takeaway special isn’t food, it’s our people. From our innovative tech teams to communication experts, we’re always looking to attract the best global talent. That’s where you come...

  • Data Analyst Cybersecurity

    4 dagen geleden


    Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

    What are you going to do as project office manager: aXite Security Tools has developed a suite to fully protect and manage critical technical installations in the most secured environment in critical infrastructure and airports to ensure system integrity and full compliance with security and cyber directives. As a Data Analyst Cybersecurity you will be...

  • Commercial Data Analyst

    3 weken geleden


    Amsterdam, Nederland Knab Voltijd

    Are you passionate about data and business value? Do you want to make a difference by providing commercial insights in an innovative bank that has its Customers at heart? We are seeking a talented and motivated **Commercial Data Analyst** to join our **Expert Center Data and Analytics** **department**. **Knab **was founded in 2012 because we wanted to do...

  • Market Analyst

    3 weken geleden


    Amsterdam, Nederland SBM Offshore Voltijd

    **Req Id**:16752**Job Family**:Strategy & Sustainability**Location**:Amsterdam (Schiphol), NL, 118CL **Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore...


  • Amsterdam, Nederland Londen & Van Holland Voltijd

    London & Van Holland is an accounting and tax firm in Amsterdam IJburg and with a team of approximately 120 enthusiastic colleagues we serve a beautiful and diverse customer portfolio. Quality and customer focus are central to every aspect of our work and to all colleagues. London & Van Holland offers a varied and challenging working environment with plenty...


  • Amsterdam, Nederland Cushman & Wakefield Voltijd

    As a Business Intelligence Analyst for our Netherlands business, you will be a pivotal member of the Netherlands dedicated BI team, focused on local delivery and transforming Netherlands analytics offerings. Collaborating closely with local teams and leadership, you will leverage data to drive insights, enhance client value, and propel our business...

  • Sales Analyst

    4 weken geleden


    Amsterdam, Nederland Kids II Inc Voltijd

    At Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs. Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents - not by just selling them products, but by providing holistic solutions that transcend borders, categories...

  • Junior) Business Analyst

    4 weken geleden


    Amsterdam, Nederland CBRE Voltijd

    **(Junior) Business Analyst** **Job ID** - 196999 **Posted** - 07-Jan-2025 **Service line** - Advisory Segment **Role type** - Full-time **Areas of Interest** Data & Analytics **Location(s)** Amsterdam '- Noord-Holland - Netherlands - Are you looking for a new challenge as a Business Analyst in a fast-growing, learning and innovative organization?...

  • Fraud Analyst

    5 dagen geleden


    Amsterdam, Nederland ThreatFabric Voltijd

    Fraud Analyst at ThreatFabric B.V. Position: Full-time | 40 hours per week Location: Hybrid – Preferably the Netherlands Level: Mid-Level 2–4 years of relevant experience Industry: Financial Services | Cybersecurity Salary Range: 55K – 75K About ThreatFabric At ThreatFabric, we’re defining the future of cybersecurity. Based in Amsterdam, we lead the...

  • Fraud Analyst

    3 weken geleden


    Amsterdam, Nederland ThreatFabric Voltijd

    Fraud Analyst at ThreatFabric B.V. Position: Full-time | 40 hours per week Location: Hybrid – Preferably the Netherlands Level: Mid-Level 2–4 years of relevant experience Industry: Financial Services | Cybersecurity Salary Range: 55K – 75K About ThreatFabric At ThreatFabric, we’re defining the future of cybersecurity. Based in Amsterdam, we lead the...

  • Data Analyst

    4 dagen geleden


    Amsterdam, Noord-Holland, Nederland Darwin Recruitment Voltijd

    Data Analyst Voor een van onze opdrachtgevers in de Randstad zijn we op zoek naar een Data Analyst. Onze klant is op zoek naar een Data Analyst om samen te werken met een uitstekend Data team. Het zal jouw missie zijn om data tot leven te brengen met visuele inzichten om begrip, experimenteren en verandering te stimuleren. Jouw leiderschap en de structuren...

  • Junior Analyst

    3 weken geleden


    Amsterdam, Nederland A-INSIGHTS Voltijd

    Are you an analytical, curious and ambitious student who is looking for a part time job? We offer a challenging part-time position for a minimum of 16 hours a week, in which you will make an impact by analyzing company and market data. We are excited, are you? ! **This job opportunity is perfect for you if**: - You want to gain hands-on experience...


  • Amsterdam, Noord-Holland, Nederland IT International Mobility Voltijd

    Key ResponsibilitiesDevelop and maintain back-end data solutions to support business intelligence and analytics.Translate functional requirements into technical designs aligned with architectural guidelines.Work closely with data scientists, analysts, and machine learning engineers to improve forecasting models.Enhance and optimize reports and dashboards to...


  • Amsterdam, Nederland corbion Voltijd

    At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet. Corbion is a Dutch publicly listed multinational producer of sustainable ingredients and raw materials with global presence and manufacturing sites in The Netherlands, USA, Brazil, Thailand and Spain. As the IT Director of Business...

  • Credit Analyst

    3 weken geleden


    Amsterdam, Nederland Amex Voltijd

    **You Lead the Way. We’ve Got Your Back.**: With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Amsterdam, Nederland Worldpay Voltijd

    Customer Due Diligence Analyst Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an...


  • Amsterdam, Noord-Holland, Nederland Avance Consulting Voltijd

    We are seeking a Senior Business Intelligence Developer to join our team at Avance Consulting. The successful candidate will be responsible for developing and maintaining complex business intelligence solutions using advanced data analytics techniques and tools.Key ResponsibilitiesDevelop and implement advanced data visualization solutions using tools such...

  • Customer Journey Expert

    3 weken geleden


    Amsterdam, Nederland ING Voltijd

    **Are you customer-oriented and do you enjoy a challenge in developing customer-facing processes within a devops team? Then you’re at the right ‘address’ in the Customer Data domain. We’re looking for a business analyst profile to reinforce the**_manage address_** team and create the next level hassle-free experience for our customers and...