Assistant Front Office Manager Moxy

5 maanden geleden

Amsterdam, Nederland Moxy Houthavens Amsterdam Voltijd

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service Elevate your hospitality career with the role of **Assistant Front Office Manager** at **Moxy & Residence Inn Houthavens Amsterdam**, part of **Marriott Hotels & Resorts**. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

**WHAT´S IN IT FOR YOU?**
- Cycas smiles Reward & Celebration program.
- The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.
- Free Parking & Travel Allowance
- Free use of the property gym
- Cycas employee and friends & family rate at all hotels within the portfolio.
- Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends.
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self

**RESPONSIBILITIES**:

- Assist in overseeing all aspects of the front office operations, including guest check-in/check-out, reservations, and guest services. Understanding employee positions well enough to perform duties in employees’ absence.
- Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
- Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
- Collaborate with other departments to coordinate guest services and resolve issues efficiently.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Maintain accurate records and reports related to front office operations and financial transactions.
- Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
- Functions in place of the Front Office Manager in his/her absence.
- Participates in department meetings.

**WHAT **WE ASK OF YOU**:

- Previous experience in a supervisory or managerial role within a hotel front office department.
- Prior experience within the Marriott brand is preferred.
- Profiency in Opera systems is a must.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written (fluent in English and preferably Dutch)
- Detail-oriented with strong organizational and problem-solving abilities.
- Flexibility to work varying shifts, including weekends and holidays, as needed.

Cycas Hospitality is a GIFT for any hospitality professional. Over the past 16 years we’ve created an innovative hotel management company.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

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