Support Technician

2 weken geleden

Schiphol, Nederland Seagate Technology Voltijd

**About our group**:
Most Seagate storage media now includes Rescue Data Recovery Service. Our team of experts is responsible for recovering the data from our customers drives, after accidental data deletion or failure of the drive. We do this in our three high tech labs in Amsterdam, Oklahoma City and Hangzhou. With almost 20 years of experience and the use of our in house developed hard
- and software tools, we are able to successfully recover +80% the cases.

**About the role - you will**:
As a Support Technician, you are responsible for shipping and receiving data recovery cases for the data recovery lab with our Case Management System and communicate with the system on case updates, assignments and milestones
First point of contact for walk-in customers, collections and deliveries
Disassembly of external hard drive enclosures and NAS systems
Copy the recovered data onto the return media in order to return the data to the customer
Storing recovered data/ image drives and deletion of customer data after 1 month
Maintain consistent communication, scheduling and documentation utilizing Microsoft Office & Google Apps

**About you**:

- Strong problem solving skills
- Ability to work independently as well as part of a team
- Ability to exercise flexibility, initiative, good judgment and discretion
- Ability to work accurately, with interruptions to meet specific deadlines

**Your experience includes**:

- High School Diploma
- Strong written and verbal communication in English, interpersonal and customer service skills
- Excellent typing, proofreading and editing skills

**You might also have**:

- 1 year of experience working in logistics
- Prior experience with SalesForce and SAP

**Location**:
Amsterdam

**Location**: Amsterdam, Netherlands
**Travel**: None

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