Network Practice Lead

About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
️ In a few words, we take businesses to the cloud and back
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The role
As the Platform team Network Practice Lead, you will report directly into the Director, Global Platform. In addition to your role as a technical leader, the role of networking Practice Lead (Ireland) requires you to go above and beyond, not just managing the global networking team but driving a culture of success. This will require a ‘One Ekco’ focus removing the entity approach so that we can work better together and drive a better service to the business. As a Practice Lead you will be at the heart of that change, ensuring your practice is capable of meeting todays/tomorrow’s needs.
Key Responsibilities
Taking ownership of your respective team to ensure effective service is delivered
Leading by example ensuring your team and others are living up to the standards we all set
Constantly be looking for opportunities to improve the service we offer
Working with other team leads to ensure no ticket/project gets missed
Continually developing knowledge of industry best practice and standards Ensuring processes are followed and where processes don’t exist helping to define them
Ensuring SLA’s and KPI’s are being met, reporting weekly & monthly to demonstrate this.
Monitoring your teams queues to identify aged tickets and highlighting issues
Acting as Major Incident Manager or communication manager as and when required.
Regularly conduct 1-2-1s with the team, ensuring each team member has objectives and a CDP in place
Managing resource availability and workloads within your team
Managing key projects within your teams remit
Key Requirements
Strong Cisco networking experience including Cisco Meraki
Strong HP switch experience
Strong Palo Alto experience
Strong experience with Fortinet
Experience with Kato technology
Experience with Hosted Desktop VDI / Session Hosts
Azure Virtual Desktop, Microsoft RDS, Citrix, Horizon
Experience with VxRail
Experience with Citrix
Previous Managment/Team Lead experience
MSP experience is preferred
Benefits/Perks
️ Time off - 25 days leave + public holidays
x1 day Birthday leave per year
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
‍️ EkcOlympics - a global activity for fun
Learning & development - Unlimited access to Pluralsight learning platform
A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
️ Microsoft’s 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values