Solutions Designer

North America (hybrid/virtual)

The Solutions Designer is a key part of the Implementation Team and is responsible for clearly defining and documenting the end-to-end solution for our new client implementations as well as client expansions. This person will work with our Clients/Affiliates and our internal teams to define the best practice workflow from Req to Check across all organizations, systems and functional areas. This person will support multiple implementations simultaneously ensuring that each one is set up for a successful go-live and smooth transition to operations.

To be effective in this position, you must be highly organized, detail oriented with exceptional listening and problem-solving skills and be able to coordinate and collaborate with our clients and their employees at all levels, and with all company departments.
- What you'll get to do:

- Facilitate detailed business reviews that include process and software for each new client
- Participate and collaborate in the various discovery sessions to ensure a thorough understanding of the processes and requirements across all functional areas
- Provide best practice recommendations and collaborate as needed to ensure a stream-lined and efficient process across all organizations and functional areas
- Work with the team to resolve complex problems regarding the usage of our proprietary staffing software and/or other technology solutions
- Document the end-to-end process in clearly defined workflows that depict the systems, functional groups, and handoffs needed to ensure a successful implementation
- Ensure the end-to-end solution delivers 100% accuracy on the two primary objectives for a “Go Live” that all employees are paid accurately, and all client invoices are billed correctly
- Identify red-flags and/or gaps and lead internal staff to address and define the optimal business solutions for the implementation
- Develop expertise and knowledge with other integrated 3rd party software platforms
- Based on any specialization for new clients, recommend supporting user materials, i.e. Reference Guides to be used for training
- Skills and experience we value:

- Bachelor’s degree in Human Resources, Accounting, or Business Administration preferred, or equivalent experience
- Must have prior experience in staffing operations and supporting software solutions
- Proficiency in Microsoft Office; Outlook, Word and Excel, Power Point, Visio, and Teams
- Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
- Must be a team player with a sense of humor and a strong service-oriented attitude
- Independent thinker and analytical problem solver
- Demonstrated ability to improve processes and enhance systems
- Able to recognize problems, develop and evaluate data, determine solutions, and make logical recommendations
- Excellent communication skills, to include strong interpersonal skills (listening skills, problem solving, confidence, etc.)
- Ability to multi-task with an emphasis on attention to detail
- Self-directed with the ability to meet deadlines in a fast-paced environment
- Ability to travel (>10%), may increase depending upon growth of company
- Benefits and location:

- Salary range is $70,000-80,000 USD or $85,000-110,000 CAD based on location and experience, plus bonus potential
- Paid vacation, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) retirement plan/ RRSP matching
- Voluntary life insurance
- Flexible Work Program (work from home and hybrid options)
- Many more ancillary benefits

About People 2.0
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In furtherance of this commitment, the Company is committed to providing a work environment that is free of prohibited harassment. As a result, the Company strictly prohibits sexual harassment and harassment against applicant and employees based on any legally recognized status, as defined above, or any other status protected by federal, state, or local laws.**How to apply**: