Edi & Ecommerce Analyst

**Job Purpose & Primary Job Responsibilities**

To analyse the EDI requirements from European and African regional offices. Coordinator implementation in order to provide the regional offices with quality and business beneficial EDI interfaces which leads to process efficiencies.

**A. EDI Project Coordination**
- Leading and/or supporting EUA system development projects according to GBPIT and EUA
- BPIT’s project methodology and standards
- Performing business benefit analysis and feasibility studies on behalf of the EUA management and end user community.
- Acting as a Business Analyst in managing end user requirements to create effective workable system solutions, in conjunction with the BPIT and CLT Technical analysts.

**B. Pre-implementation testing**
- Managing user acceptance testing from devising strategy, to creation, execution and monitoring of test scenarios and cases.
- Liaising with Process Management team assessing the impact of system changes on existing systems and business processes.

**C. EDI Support Desk**
- Provide full administrative support to EDI and eCommerce department.
- Handling all users and 3rd party requirements.
- Registration of service enquiries (incl. requirements gathering)
- Analysis of EDI service calls to assess root causes.
- Development of effective corrective action plans
- Assist in the analysis of secondary level corrective actions.
- Assist in analysis and management of data quality, and analysis of call trends.
- Communication with system end users at all levels and functional areas.
- Supporting the Senior Analysts when and where necessary.
- Assisting our Regional Service Desk when required in:

- Preparation and delivery of enduser training for new system developments
- Provision and maintenance of end user systems documentation.
- Liaising with the Regional Service Desk and Process Management teams prior to and after implementation
- Providing second line business support for our production systems, especially after new deployments.
- Liaising with the Regional Service Desk and Process Management teams prior to and after implementation

**D. Process Improvement and Efficiencies**
- Proactively monitor and advise on EDI and process efficiencies during both project implementation and daily work duties show a process that needs optimising.
- Providing regular and ad-hoc project status updates to interested parties.
- Participating in special projects which may be business process related or technological in nature.
- Delivering solutions that meet user’s requirements within defined timescales, effort, and levels of quality.
- Prepare project documentation in support of new developments.
- Report on post-implementation business benefits realisation and quality
- Provide end-users with system training as required in conjunction with regional Service Desk

**E. Website Administration**
- Administer the ONE website from European perspective: provide support to both internal and external users and coordinate update requirements, date uploads and publication of information.
- Provide end-users with system training as required.
- Promote eCommerce website to both users and customers.
- Providing KPI/PIs and reporting to the business so that eCommerce business performance can be consistently measured across Europe for follow-up and to monitor the success of the implementation of our EUA E-Commerce/EDI Strategy.

**Required Skills and competencies**
- Excellent interpersonal and communication skills
- Ability to analyse data and therefore excellent analytical skills and attention to detail are essential.
- Experience in project management.
- Preferably experience in shipping and/or logistics.
- Knowledge of EDI/API is considered a highly desired skill.
- Ability to conduct trainings and hold presentations.
- Team player.
- Education Level: Bachelor qualification in Business Administration or International Business.
- Experiences: 3 - 5 years of relevant experience.
- Near native English language skills

**What we offer**
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Pension: a defined contribution paid by Employer and Employee
- WIA and WGA-gap insurance fully paid by ONE
- Collective Health Insurance
- Commuting and Working from Home Allowance
- Hybrid working
- Office in the centre of Rotterdam, walking distance of station Blaak and the Markthal