Global CRM Manager

7 maanden geleden

Hilversum, Nederland Hunkemöller Voltijd

Hunkemöller has become a much-loved, social & inclusive brand; the leading Omni Channel Retailer in Europe and still rapidly expanding. To continue & support our success story, we are looking for an experienced Global CRM Manager who loves data, is customer centric and really is a driving force in optimizing lifetime value.

Key responsibilities:

- Development and implementation of the CRM strategy across multiple channels, leading to truly driving Life time value
- Responsible for CRM KPIs like frequency of purchase, average basket value, customer acquisition and retention, traffic, member acquisition and registration, customer data
- Analysing of customer data, generating customer insights and translating it into successful customer programs with segmented propositions
- Development and optimization of the loyalty program, staying ahead of the industry and relevant to the consumers in order to drive customer value & loyalty
- Continuously track new CRM initiatives or technologies in the market and adopt where relevant keeping Hunkemoller leading in CRM innovations
- Development & implementation of strategy for optimizing customer data (quantity & quality)
- Development and management of CRM suppliers (e.g. CRM infrastructure & tooling, CRM consultancy, campaign support, data analysis, etc.)
- CRM reporting

Competences:

- Positive attitude and drive as well as motivator. Be a source of energy
- Excellent planning and organizational skills
- Strong results & data driven and able to translate data into insights and actions
- Budget ownership
- Customer centric; see customers as Nr 1.
- Strategic view with hands on mentality
- Flexible approach to work with the ability to respond to changing and fast growing business (24/7 attitude)
- Team player, able to liaise and collaborate with different departments (IT, sales, merchandising, online, communications)

**Requirements**:

- Minimum 5 years experience in CRM, preferably within a retail environment
- Proven track record in translating customer data into effective CRM programs
- English language (written and spoken)
- Affinity with fashion and retail

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2020, which underlines our people initiatives and achievements.

Together Tomorrow - Join a Retailer that's on the move to be better for our planet, better for people, better together From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute

For this role, we're not looking to work with external agencies.

- **10 seconds Application**- **
Video Interview on-demand**
- We hire for attitude, hence why we're looking forward getting to know you even better- **
Live interview(s)**
- Get invited to chat with us...- **
Offer**
- Land your dream job with us- **Hired**
- Welcome to Hunkemöller - You'll sign your digital contract and are ready to start.- **Onboarding & Development Journey**
- Start your career - kick off with our Onboarding & grow your talents.**Your benefits if you join a TOP EMPLOYER:
**Internal Learning Platform**Flexible Working Hours**Dynamic and Fast-Paced Environment**Restaurant on site with freshly-made food**Lifestyle Workshops**Collective Company Insurance Discount**Support in Travel Expenses**Community Events**Pension Support**Staff Discount**Performance Reviews**Hybrid Working Module & Home Office Allowance**

**Proudly presenting our 2021 Fashion Show**:

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