Client Advisor

5 maanden geleden

Amsterdam, Nederland Moncler Voltijd

Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.
Client Advisor M/F Part-Time
MONCLER is currently looking for a Part-Time (24 hours per week) Client Advisor to join our Amsterdam boutique located at Pieter Cornelisz Hooftstraat.
Our Client Advisors, with impeccable presentation and a natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

**Responsibilities and task**:

- To provide the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other department if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activates;
- To ensure that company policies, procedures and standards are adhered to at all times.

**Team working activities**:

- To collaborate with the store team and to be engaged in Moncler’s vision and mission in order to strengthen company’s community and to work in a full integrated manner on a global scale, improving organisation and driving innovation as a team;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

**Requirements**:

- Previous experience in sales roles;
- Experience in structured fashion luxury/retail companies is a plus;
- Passionate in retail, client service and with a commercial mindset;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness evolve in the organisation, flexible to best practices for the business;
- Fluency & sophistication in Dutch and English is preferred, another language is a plus;
- Digitally aware and open to new ways of working.

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