Logistics Coordinator

7 maanden geleden

Rotterdam, Nederland SIRVA Voltijd

Do you enjoy the challenge of working with a variety of customers all over the world?

Do you pay great attention to detail and enjoy the challenge of reducing the stress involved with global relocation?

This role is all about ensuring a smooth operation for our assignees by being diligent and organized to ensure an enjoyable and personable service.

SIRVA is a great place to work that provides an environment that allows you to grow and develop yourself personally and professionally.

Position Summary

A Logistics Coordinator or ‘Move Manager’ as its known internally in Sirva, acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service.

The Move Manager will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service. The Move Manager will have strong organisation skills, problem-solving abilities, cultural awareness and time management abilities.

Benefits of Working For SIRVA
- We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
- Being an international brand with a cross-regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over.

**Other Benefits include**: 8% Holiday Allowance, Travel Allowance, Pension Fund, Health Insurance Discount

**Some of the key tasks in your day as a Move Manager**:

- Set move expectations and proactively anticipate the customer's needs. Handle customer inquiries with a sense of urgency and empathy.
- Manage and monitor customer expectations, requests and issues timely and effectively.
- Coordinate and communicate the logistics, pricing, move details and troubleshoot/resolve any process glitches.
- Coordinate with various departments such as accounts payable, accounts receivable, billing, claims network management and account management to ensure proper completion of all aspects of a move.
- Select and coordinate with the best household goods movers at origin and destination, truckers and freight lines (ocean/air/road) to best forward the shipment according to account requirements.
- Data integrity: Document within the Globalcom/PROMOVE/Navision systems all customer, agent and move information including revenue, expense and correspondence/action taken.
- Adhere to set goals to ensure the KPI’s are met

Qualifications and Preferred Skills
- Basic geographical knowledge would be an advantage
- Strong analytical skills: understanding of rev, expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
- Strong organizational skills; the ability to function as part of a team while acting as a self-starter
- Ability to manage deadlines, multi-task and operate in a fast-paced environment
- Strong presentation skills, business etiquette and interpersonal skills
- PC proficiency - Word, Excel, PowerPoint, Outlook and job-related systems
- English and Dutch language required

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