Guest Relations Employee On-call Nh Conference

5 maanden geleden

Noordwijkerhout, Nederland NH Hotels Voltijd

NH Conference Centre Leeuwenhorst is one of the biggest conference hotels in The Netherlands and is located in between the iconic Dutch tulip fields. What makes our hotel unique is you will find several departments which are not common in our other hotels, like Facility Management, Duty Management and Banquet Sales.

We invite our colleagues to take part in our Engagement Team, Health, Safety & Environment Team, Quality Team or the organizing committee. There is always a way to keep on learning in our hotel. Our close team is always aiming to give our guests an unforgettable experience. Would you like to join us?

**"Despite the large size of our hotel, and the fact we have some of the biggest events and experiences, working here feels like being part of a small family. ". - Kaylee, Management Assistant**

**What will we offer you?**
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 4.

**What’s in it for us?**
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;
- You have a perfect command of the Dutch, German and English language and you have at least 1 year of experience in a similar role in a hotel;
- You do not have a 9-5 mentality and you like to work in the weekends as well, when needed;
- You are used to working on a project basis, and you are able to surprise guests in any possible way.

**What are you going to do?**
You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.

In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the NH Hotel Group's Quality Standards are complied with throughout the hotel.

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.

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