Client Services Supervisor nl

6 maanden geleden

Haarlem, Nederland Gaming Laboratories International Voltijd

Client Services Supervisor

Who We Are
With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 475 jurisdictions worldwide.

Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will
Accomplish Here

The Client Services Supervisor is responsible for providing administrative support within the Sales department. This position is responsible for the operation of all activities or initiatives related to sales, addressing any issues or discrepancies, as needed.

This position will effectively support the Sales team by focusing on the following:

- Strategizing and monitoring the daily activities of customer service operations for EMEA Sales Support Team.
- Handles the internal communication between different departments, such as Delivery Team etc.
- Training staff in areas of customer service and company policies.
- Assisting with the development and implementation of service policies and explaining these to staff and the team.
- Maintaining documentation pertaining to customer service department activities.
- Conducts performance evaluations that are timely and constructive.
- Organizes and oversees the schedules and work of assigned staff.
- Mentor and support the proposal drafting procedure for the EMEA Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients, fulfilling the procedures and requirements of the PTS (Proposal Tracking System)
- Supporting the updates of the CRM system to keep the strength of the customer’s information, the opportunities, contacts and all information sales and client related.
- Create weekly/monthly reports and work with all levels of internal client within GLI.
- Ensure essential admin tasks are carried out whenever necessary to provide critical and effective support to fulfill procedures with Legal, Finance, QA, and other departments in GLI.
- Follow up specific processes such as NDA, new GLI Access requests, JIRA Access requests, sanity checks, Submissions for specific projects, etc.
- Ad-hoc administrative tasks

**Education, Experience and Skills**:
A passion for customer success/support
- Preferable MBO +/HBO thinking level
- Experience with CRM and or Dynamics is a plus
- Experience with creating sales reports is a plus
- Pro-active attitude
- Structured way of working
- Stress resistance
- Overview, Identifying processes or issues and address these.
- Being a team player with strong communication skills
- Good knowledge of the English language, verbal and written
- Must have Proficiency in Microsoft Word, Outlook, PowerPoint and Excel
- Other IT knowledge is greatly valued

**We offer excellent paid benefits that include**:

- 25 holidays per year, excluding bank holidays
- Pension Plan
- Commute travel allowance, covering 100% of public transportation, €0,23ct by car and €0,10ct by bike
- Annual Discretionary Bonus
- €25, - monthly health insurance contribution
- €15, - monthly wellbeing contribution
- Quarterly company events
- Quarterly team lunches
- Discretionary Annual Salary Reviews
- Fresh fruit at the office
- Weekly Friday Social Hour

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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