Internship - IT Product, Process & Data Governance

3 weken geleden

Maastricht, Nederland Mercedes-Benz Customer Assistance Center Maastricht Voltijd

Recruiter

**Myra Pot**

Company Information
- Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

Function Description

**Tasks and responsibilities**
- Join the day to day activities of the team you are working together with (e.g. team & department meetings, Agile events)
- Work on the given assignment, we have assignments in the areas of:

- Product ownership, support the Product owners of our agile teams in their day to day activities like Jira documentation, Agile team and Release Train events, preparing the PO Squad meetings
- Investigate and propose new, funny and engaging ways of communicating Product new features and product/process simplification examples towards the organization.
- Review and propose a documentation setup for our products within the Sirius ecosystem. Looking at best practices from companies that use Confluence and Scaled Agile Framework (SAFe).
- Come up with a marketing and communication strategy for our IT Department, how can we best promote our activities and products towards the broader organization.
- Data Engineering:

- Enhance our Data Vision and explore how we can get most value out of data generated in our company. Define which data points are most relevant and which data quality aspects are important to focus on.
- Create a platform together with our Release train engineers on the data structures (e.g. Jira), within our Agile Release train (ART) with the aim to use it in a roadmap / prognosis model and bring more automation to our ART.
- Investigate AI and Data science possibilities and pre-requisites within our ecosystem and create an implementation plan for use cases defined based on our SAFe (agile) way of working. If time allows support the implementation as well.
- Support in defining and implementation of our Data management and Data Governance initiative. You will work one of the DAMA-DMBOK defined focus area’s and create a plan to improve this and if time allows implement your recommendations.
- Quality Management, support our quality manager and test coordinator by investigating improvement points in the area of quality and test management. Look at industry standards and combine these with findings from surveys to identify measures and implement these.
- Performance management, support our IT performance manager and see which areas in our IT Department we can improve or make more efficient by creating/adjusting process descriptions, reporting solutions or other great idea’s you bring to the table

Job Requirements

**What do you bring?**
- You are studying for a bachelor or master’s degree in Information Technology or similar
- Good communication skills
- Proficient in English, which is our corporate language
- Analytical and design thinking
- You have a natural curiosity
- You are pro-active and self-motivated
- Available 32-40 hours a week for a period of 3-9 months (depending on the assignment and university requirements)

Compensation
- This Internship is a full-time position requiring 40 working hours per week, starting preferably in September 2024.
We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800;
- gross, based on 40 hours per week.
The internship needs to be a part of your study program, graduates are not allowed to apply.

Contact Info

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