Warranty Engineering Supervisor

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need - both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

Warranty Engineering Supervisor

The Supervisor - Warranty Engineering is responsible for leading the team in reviewing and analyzing customer warranties for failure mode and responsibility, communicating trends and lead improvement teams. This role will also lead the processing of claims for payment and communicate data trends to the organization for continual improvement.

PRINCIPAL ACCOUNTABILITIES
- Lead and co-participate with cross-functional teams on warranty analysis
- Lead and drive 8D's with preventive and corrective actions to full closure on warranty failure modes until eradication.
- Collect, analyze, interpret and publish warranty data for cross-functional teams and Management Reviews. Identify out of control periods and resolve proactively with the cross functional teams.
- Define, develop, and drive implementation of action plans to bring products back to control
- Responsible to suggest and implement measures necessary to improve the quality, safety and effectiveness of the project
- Monitor and track warranty expenses / accruals / reserves by cost center
- Leads and improves Warranty Process
- Leads participation on Customer Warranty meetings to present warranty trends, 8D's and action plans to drive improvement
- Maintain customer and Stoneridge Warranty databases, inputs and outputs within customer timing requirements
- Work with supplier development and quality engineers to ensure our expectations from suppliers are met to resolve Warranty issues
- Maintain health/paynter charts for assigned product lines
- Maintain records and reports in a professional manner. Document and maintain records for lessons learned.
- Support design and gate reviews as needed for warranty risk and cost assessments.

EDUCATION:
Bachelor’s Degree in Engineering required

EXPERIENCE:
5 - 7 year experience in manufacturing engineering, quality engineering or product engineering. Automotive preferred

KNOWLEDGE:

- Understands business terms and model, focusing on Customer Warranty
- Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization
- Capable of building networks with people from different countries and cultures, think and work with them to bring positive impact and business results
- Strong customer relationship skills
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
- Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning
- Understanding of the need to carefully evaluate the impact of emerging business situations and choose the best path forward and ability to select and assertively communicate actions and activities that maximize organization performance.
- Demonstrated experience aligning people and culture with changes in business strategy, organizational structure, technology and business processes
- Understands successful performance management techniques and tools to developing and improving individual, team, and organizational performance

COMPETENCES
- Ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization
- Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives
- Ability to lead and work with a team
- Self-motivated and Results oriented
- Strong organizational skills.
- Comunication
- Excellent teamwork with the ability to work globally

SKILLS
- Understands product designs, processes and related FMEAs
- Microsoft Excel or other expertise required for data handling, graphs, analysis, and presentations with the ability to draw conclusions from the analysis.IT/Computer "proficient" to navigate varied complex customer systems.