Teamlead Dispatch

**Job Details**:
**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Responsibility for the daily running of the Dispatch and drivers department, to ensure that personnel are working to their full potential, that work is evenly distributed among staff and to ensure the equipment is being utilized correctly.
- To ensure that customers are receiving the highest level of Customer Service from our vendors
- Observe and evaluate workers & vendors performance and to offer assistance where required in the Dispatch and driver department.
- Ensure that Staff & Vendors are up to date on all aspects of their role and are fully trained in their disciplines. All new guidelines and technologies are to be immediately implemented.
- Keep staff & vendors regularly informed of any new operational issues which may impact on their duties.
- Identifying, sourcing and onboarding of new vendors
- Assessment of current vendors, reviewing performance levels, new lane assessment and negotiating costs down where possible.
- Assist in contingency planning and identify future issues, e.g. storms, pandemic planning
- To identify areas in the Dispatch department where change may be required and implement the change if appropriate.
- Conduct regular meetings to discuss the running of the Dispatch and Driver department
- To plan, prepare and devise shifts schedules & ensure the department is always adequately covered.
- Ensure all regulatory requirements (including but not limited to ADR, Air Cargo security, GDP, AEO) are strictly adhered to throughout the operation.
- Have regular contact with Management to discuss customer complaints and any issues. Suggest change where necessary
- Assist in Recruitment and training of new personnel
- Conduct and document monthly/annual performance reviews with all staff
- Ensure all staff are up to date with current guidelines and all SOP's are completed within set time parameters
- Ensure CAPA's and event note levels stay at a minimum
- Ensure CAPA's are investigated, managed, implemented and responded to in agreed timelines
- Prepare reports as requested by Operations Manager and leadership team
- Be first point of contact for out of hours incidents to ensure the smooth running of the operation.
- Tight control and review on Dispatch & Driver related KPI’s
- Vendor management and reviewing invoices based on Vendor Service Agreements.


**EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:
Minimum of 5 years of Operational experience

**REPORTS DIRECTLY TO**:
Operations Manager

**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**:
**Knowledge & Skills**:

- Able to follow procedures & Instructions
- Able to take on projects at the request of management
- Able to provide relevant information on request
- Good communication skills - verbally & Written

**Personal Attributes and Disposition**
- Ability to work as part of a team and independently
- Must be able to multitask
- Self-motivation and ability to work well under pressure
- Remains calm under pressure
- Flexible attitude - for working shifts and last-minute coverage
- High attention to detail
- Uses own initiative
- Able to prioritize workload
- Friendly & Polite
- Strong attention to detail
- Dependable, reliable and trustworthy

**Experience and educational requirements**:

- Minimum 3 years Dispatch and Warehouse experience and/or formal qualification
- Minimum 3 years of Experience in temperature control management
- Must have experience and knowledge of Live Animals Handling
- Must have strong experience and knowledge of handling ADR, Air Cargo Security, GDP, AEO
- Must have strong experience and knowledge of Dispatch, Warehousing / Operational tasks
- Must have experience managing relationships with key vendors
- Must be available to provide an on-call service out of hours in case of emergencies
- Must be flexible with working hours, shift rotation is a requirement.

**What Cencora offers**:
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

**Affiliated Companies**: Affiliated Companies: World Courier Holland B.V.

**Equal Employment Opportunity**:
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.