Operations Coordinator

**RESPONSIBILITIES**
- With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
- Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High school diploma
- Previous customer service experience
- Fluency in English
- Demonstrated communication, prioritization, and time management skills

Preferred:

- Bachelor’s degree from an accredited college or university
- Basic Proficiency in Microsoft Office Suite of programs
- Previous customer service experience in a call center or similar environment
- Prior work experience that required attention to detail and accuracy
- Values a diverse and inclusive work environment

**What do we offer?**
- Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
- A fun, positive and open environment which encourages thinking outside the box
- Use and develop your language skills in our international work environment.
- Compensation includes a monthly salary and bonus based on personal, team performance and business growth
- Benefits package which includes: well-being program, ESPP, unlimited access to training platform Percipio and GoFluent

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.