Operations Advisor
3 maanden geleden
Acquis Insurance Management is a private equity backed insurance broker and administrator that specialises in providing insurance administration services for the finance and leasing industry across Europe. Acquis’ main administration centre is based in Newport, UK but it also operates a European office in Amsterdam, Netherlands through the group’s sister subsidiary company.
Acquis is a fast-growing, ambitious, multi-national business that is always looking for people who can make a difference. Our working culture is guided by a set of core values and we strive for excellence in all aspects of the business.
Working at Acquis provides an opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. We operate across Europe in 13 different countries; our richly diverse team originates from 17 different countries and, between them, our colleagues speak 18 different languages and we take every opportunity to celebrate our diverse backgrounds and cultures.
It’s an extremely exciting time to join Acquis as we pursue our ambitious growth strategy, and our current and future success is dependant on our most valuable resource; our people. It’s important that we create an environment where all our employees feel included and valued. We have a culture where success is celebrated, no matter how big or small.
**Purpose of Role**
To work as part of the Acquis Team, being the primary contact and service provider for our clients and their customers. Ensuring quality operational services are delivered to all our business partners and associates. To evaluate and settle claims within the delegated limits of authority, ensuring that customers receive an exceptional service at all times.
**Key Responsibilities**:
- Answer customer service queries and record insurance information from customers, insurance brokers and insurance companies.
- Ensure that all information provided is verified and recorded accurately within the Acquis system.
- Maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times.
- Support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners.
- Deal with any complaints/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy.
- Investigate and gather all necessary documentation/evidence required to verify any claim.
- Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation.
- Notify customers of any delays with their claims.
- Comply with recommendations made by insurer, and/or internal auditors.
- Ensure that complaints are handled in accordance with FCA and insurers guidelines.
- To carry out any additional duties which the company may require from time to time.
**Personal Requirements/Skills Required**
- Fluent in German (oral, reading & written) as well as English.
- Ability to work as part of a team and on an individual basis
- Customer Service orientated
- Good Communication Skills
- Self-motivated with strong organisational skills
- Strong attention to detail
- Conflict resolution skills
- Problem solving skills
- Experience of complaint handling
**Employee Benefits**
- 25 days Annual Leave (with the option to buy and sell more)
- Incentive Bonus Scheme based on performance
- Commuter expenses
- Company Pension Scheme - up to 5% employee and employer contributions
- Access to Occupational Sick Pay
- Comprehensive Performance and Development Framework
- Social Events Committee
- ‘Refer a friend’ bonus scheme (1000 EUR per referral)
- Long service awards
**Job Types**: Full-time, Permanent
Pay: €35.000,00 per year
Work Location: In person
-
Interim HR Advisor
3 maanden geleden
Amsterdam, Nederland Independent Recruiters Voltijd**Interim HR Advisor (40 hours)**: We are looking for a HR Advisor for an international food production organization in Amsterdam! The core mission of the HR Advisor is to support the Global Talent Team to make the best impact in the ambitious transformational journey through leading specific animating/supporting HR cycles, HR projects, and equipping the...
-
Client Advisor
2 maanden geleden
Amsterdam, Nederland Burberry Voltijd**Client Advisor**: - Department: RETAIL OFFLINE- City: Amsterdam- Location: NL**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...
-
Client Advisor
6 maanden geleden
Amsterdam, Nederland Burberry VoltijdAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
4 maanden geleden
Amsterdam, Nederland Burberry Voltijd**Client Advisor - De Bijenkorf**: - Department: RETAIL OFFLINE- City: Amsterdam- Location: NL**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry...
-
Advisor
3 weken geleden
Amsterdam, Nederland Cognizant VoltijdAt Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. About Cognizant Enterprise Platform Services As part of our growth strategy in EMEA, we are hiring several top-class Management Consultants...
-
Advisor
3 weken geleden
Amsterdam, Nederland Cognizant VoltijdAt Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. About Cognizant Enterprise Platform Services As part of our growth strategy in EMEA, we are hiring several top-class Management Consultants in...
-
Advisor
3 weken geleden
Amsterdam, Nederland Cognizant VoltijdAt Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. About Cognizant Enterprise Platform Services As part of our growth strategy in EMEA, we are hiring several top-class Management Consultants...
-
Revenue Operations Manager
3 maanden geleden
Amsterdam, Nederland Tellent Voltijd**Your Mission** As a Revenue Operations Manager focused on Customer Success Operations at Tellent, you will operate as a strategic advisor to the regional CS leaders and GMs as well as roll up your sleeves to execute on the core needs of the business: analyzing and improving existing processes, customer journey flows, and our ability to forecast and drive...
-
Advisor
3 weken geleden
Amsterdam, Nederland Cognizant VoltijdAt Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful.About Cognizant Enterprise Platform ServicesAs part of our growth strategy in EMEA, we are hiring several top-class Management Consultants in...
-
HR Ict Advisor
1 maand geleden
Amsterdam, Nederland Artsen Zonder Grenzen Voltijd**Job Brief**: As an HR ICT Advisor, you will play a pivotal role in shaping the future of HR operations and systems. **MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.** **We provide emergency medical **assistance** during armed conflict, natural...
-
HR Advisor
7 maanden geleden
Amsterdam, Nederland Tiqets VoltijdTiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a HR Advisor to join our mission to bring the world more ways to culture! Full-time - Amsterdam Who are we? We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy...
-
Client Advisor
3 weken geleden
Amsterdam, Nederland Burberry Voltijd**Client Advisor - Amsterdam PC Hooftstraat**: - Department: RETAIL OFFLINE - City: Amsterdam - Location: NL **INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has...
-
Operational Logistics Advisor
4 weken geleden
Amsterdam, Nederland Artsen Zonder Grenzen Voltijd**Job Brief**: You serve as the functional manager for the Logistics Coordinators in the country programs, predominantly for emergency response, and at HQ level you work as part of a cross-matrix team. **MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000...
-
Strategy Advisor Transformations
3 weken geleden
Amsterdam, Nederland Cognizant VoltijdWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will...
-
Future Opportunities
7 maanden geleden
Amsterdam, NL Burberry VoltijdBurberry is always on the lookout for Client Advisor to join our team in our store in Amsterdam. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion...
-
Operations Officer
3 maanden geleden
Amsterdam, Nederland Artsen Zonder Grenzen Voltijd**Job Brief**: You are responsible for practical support to Operations in HQ and support to countries of operation for critical gap filling of coordinator positions (up to 40% of the time). **MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.** **We...
-
Ict Infrastructure Advisor
1 maand geleden
Amsterdam, Nederland Artsen Zonder Grenzen Voltijd**Job Brief**: You will join a core IT team of specialists focused on aligning IT with business needs, delivering projects, providing support, and managing suppliers. **MSF** is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.** **We provide emergency medical...
-
Logistics Advisor
3 maanden geleden
Amsterdam, Nederland Artsen Zonder Grenzen Voltijd**Job Brief**: open to hire remotely where MSF contracting offices have a presence or to re-locate to NL **MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.** **We provide emergency medical **assistance** during armed conflict, natural disasters,...
-
Strategy Advisor Transformations
3 weken geleden
Amsterdam, Nederland Cognizant VoltijdWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will...
-
Strategy Advisor Transformations
3 weken geleden
Amsterdam, Noord-Holland, Nederland Cognizant VoltijdWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will...