Whatever/whenever Agent

2 maanden geleden

Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

**Additional Information**
**Job Number**24191158
**Job Category**Rooms & Guest Services Operations
**Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Welcome Desk Agent. You will be joining the Welcome Desk Team. This team is responsible for the Welcome Desk in the Exchange Building, as well as the Bank Building. They are also in charge of the Whatever Whenever Department (call center).

**Main responsibilities**:

- Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
- Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
- Making sure everything sparkles, we all enjoy a clean environment
- You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
- Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
- You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
- We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
- Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
- Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Process all guest check-ins and check outs
- Assigning rooms and issuing and activating room keys
- Process all payment types such as room charges, cash, checks, debit, or credit
- Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

**Requirements**:

- Fluency in English
- Dutch and any other language is appreciated
- Minimum of one year Front Office experience, preferably in the luxury segment
- Valid working permit for The Netherlands.

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-i

  • Whatever/whenever Agent

    2 weken geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24210983 **Job Category**Rooms & Guest Services Operations **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an...

  • Whatever/Whenever Agent

    1 week geleden

    Amsterdam, Nederland W Amsterdam Voltijd

    Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and...

  • Welcome Desk Agent

    3 maanden geleden

    Amsterdam Centrum, Nederland W Amsterdam Voltijd

    **Welcome Desk Agent (Receptionist)** Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking...

  • Welcome Desk Agent

    1 maand geleden

    Amsterdam Centrum, Nederland W Amsterdam Voltijd

    **Welcome Desk Agent (Receptionist)** Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking...

  • Welcome Desk Agent

    2 weken geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24210935 **Job Category**Rooms & Guest Services Operations **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Welcome Desk Agent (Receptionist)** Split across two unique buildings, a former telephone...

  • Welcome Desk Agent

    6 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Job Number** 24095632 **Job Category** Rooms & Guest Services Operations **Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome Desk Agent (Receptionist)** Split across two unique buildings, a former...

  • Welcome Desk Agent

    2 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24191133 **Job Category**Rooms & Guest Services Operations **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Welcome Desk Agent (Receptionist)** Split across two unique buildings, a former telephone...

  • Welcome Desk Agent

    3 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Job Number** 24160988 **Job Category** Rooms & Guest Services Operations **Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome Desk Agent (Receptionist)** Split across two unique buildings, a former telephone...

  • Welcome Desk Agent

    7 maanden geleden

    Amsterdam, Noord-Holland, Nederland W Amsterdam Voltijd

    Welcome Desk Agent (Receptionist)Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city....

  • Welcome Desk Agent

    4 maanden geleden

    Amsterdam, Nederland W Amsterdam Voltijd

    Welcome Desk Agent (Receptionist)Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city....

  • Welcome Desk Agent

    3 weken geleden

    Amsterdam, Nederland W Amsterdam Voltijd

    Welcome Desk Agent (Receptionist)Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city....

  • Head Mixologist

    2 weken geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24210906 **Job Category**Food and Beverage & Culinary **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Head Mixologist** Split across two unique buildings, a former telephone exchange and a bank, W...

  • Welcome Desk Manager

    2 weken geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24211001 **Job Category**Rooms & Guest Services Operations **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Welcome Desk Manager (Front Office Supervisor)** Split across two unique buildings, a former...

  • Duty Manager

    7 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Job Number** 23211224 **Job Category** Rooms & Guest Services Operations **Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Duty Manager** Split across two unique buildings, a former telephone exchange and a bank, W...

  • Head Mixologist

    2 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Job Number** 24176153 **Job Category** Food and Beverage & Culinary **Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Head Mixologist** Split across two unique buildings, a former telephone exchange and a bank, W...

  • Welcome Desk Manager

    3 weken geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24206458 **Job Category**Rooms & Guest Services Operations **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Welcome Desk Manager (Front Office Supervisor)** Split across two unique buildings, a former...

  • Chief Stewarding

    2 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24186958 **Job Category**Food and Beverage & Culinary **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Chief Steward.** Split across two unique buildings, a former telephone exchange and a bank, W...

  • In Room Dining Team Leader

    2 weken geleden

    Amsterdam Centrum, Nederland W Amsterdam Voltijd

    Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and...

  • HR Trainee

    1 maand geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24197606 **Job Category**Management Development Programs/Interns **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is...

  • Spa Receptionist

    2 maanden geleden

    Amsterdam Centrum, Nederland Marriott International, Inc Voltijd

    **Additional Information** **Job Number**24191083 **Job Category**Spa **Location**W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Spa Receptionist** Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing...