Partnership Coordinator

4 weken geleden

Amsterdam, Nederland Suitsupply Voltijd

**Partnership Coordinator is responsible for overseeing the growth, performance, and operational standards of multiple partnership locations. You act as a bridge between the brand's corporate headquarters and franchise owners, ensuring brand consistency, operational excellence, and alignment with strategic business goals. This role requires a blend of strong franchise business understanding, leadership skills, and deep knowledge of the industry standards. You will be working in a small team in Amsterdam's HQ.**:
**What you will do**:

- **Operational Support & Guidance**:

- Provide ongoing operational support to franchisees/partners, helping them manage daily store operations, inventory, visual merchandising, and staffing.
- Conduct regular store visits and audits to ensure compliance with company standards, including operational procedures, customer service expectations, and visual merchandising guidelines.
- Ensure franchisees adhere to all company policies, procedures, and local laws, including health and safety regulations.
- Supporting Allocation team with the timely ordering and replenishment of stock, ensuring franchisees maintain optimal inventory levels to meet demand.
- **Training & Development**:

- Implement training programs for existing franchisees and their teams, focusing on product knowledge, sales techniques, customer service, and operational efficiency.
- Monitor the progress of franchisee training, ensuring that new hires are properly onboarded and that teams are up-to-date on new product lines and seasonal collections.
- Organize periodic refresher trainings and in-person visits to maintain high performance across the franchise network.
- **Sales & Performance Management**:

- Monitor set sales targets for each franchise/partner location, ensuring the achievement of sales growth and profitability goals.
- Provide performance analysis, identifying areas of improvement and providing actionable solutions to franchisees.
- Monitor store KPIs including revenue, conversion rates, and average transaction value.
- Collaborate with the marketing and VM teams' seasonal campaigns that align with franchisee needs and market trends.
- **Brand Integrity & Marketing**:

- Ensure that all franchise locations maintain the integrity of the brand, including visual merchandising
- Oversee the implementation of local marketing strategies, working with franchisees to tailor campaigns for their specific markets while maintaining corporate brand guidelines.
- Coordinate with the central marketing team to ensure franchisees receive the appropriate marketing materials, promotions, and advertising support.
- Monitor customer feedback and address any concerns related to product quality, store experience, or brand perception.
- **Relationship Management**:

- Cultivate and maintain strong, positive relationships with franchisees to encourage open communication, trust, and collaboration.
- Act as a liaison between the franchisee and corporate headquarters, providing feedback and reporting on market trends, operational challenges, and business performance.
- Resolve conflicts or issues between franchisees and corporate management in a professional and effective manner.
- **Compliance & Legal Responsibilities**:

- Ensure all franchisees are compliant with the terms of their franchise agreement, local regulations, and health and safety laws.
- Maintain accurate and up-to-date records on all franchisee interactions, performance reports, and compliance issues.
- **Innovation & Process Improvement**:

- Identify opportunities for operational improvements within the franchise network and work with franchisees to implement best practices.
- Suggest innovations in customer experience, store operations, and inventory management to increase efficiency and customer satisfaction.
- Encourage franchisees to leverage new technologies, digital tools, and e-commerce platforms to enhance the customer experience and streamline operations.

**Who you are**:

- Minimum of 3-5 years of experience in retail management, franchising, or business development, with a focus on the fashion industry.
- Bachelor's degree in Business Administration, Fashion Merchandising, Retail Management, or a related field. A Master's degree is a plus.
- Proven track record of managing multiple franchise locations or retail operations, in-depth knowledge of franchise operations and compliance.
- Ability to analyse business performance data and implement corrective actions.
- Strong understanding of fashion retail, customer service, and sales trends.
- Proficiency with retail management software, POS systems, and Microsoft Office Suite (Excel, PowerPoint, Word).
- Excellent leadership and team management skills, with high degree of professionalism and integrity.
- Strong negotiation, communication, and interpersonal skills with strategic thinking capabilities and the ability to handle complex situations.
- Personal Attributes: Results-driven, customer-focused,

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