Customer Services Officer

2 weken geleden

Amersfoort, Nederland FrieslandCampina Voltijd

In the customer care team of FC Professional & Trading, we are looking for an enthusiastic Customer Care Officer who loves to work in an ambitious environment where you can combine your customer obsessed mindset and communication skills to realize a flawless customer experience. We are seeking a dedicated and talented Customer Care Officer with a focus on order management to join our dynamic team. You will play a crucial role in ensuring client satisfaction and the smooth coordination of the order to cash operations. No day in this role is the same, providing you with constant excitement and new challenges. You will engage with a diverse range of customers and (internal) stakeholders, in a fast-paced and highly international business environment.

In FrieslandCampina Professional we develop, produce, and commercialize a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe.
- If you thrive in this constantly evolving international environment and enjoy the thrill of unpredictability, this role is perfect for you.Wat we vragen

To be a successful in this position, you are/have:

- MBO/HBO degree or equivalent in a relevant field.
- Experience in a customer care or order management role, preferably in an international and fast-paced environment.
- Strong communication skills in German and English both verbal and written, with the ability to effectively engage with clients and internal teams
- Proficient in using Microsoft Office. Experience with SAP is a plus
- A customer-centric approach with a passion for delivering exceptional service
- Ability to work effectively as a team player, collaborating with colleagues and contributing to a positive and cooperative work environment
- Strong attention to detail with the ability to multitask and prioritize tasks effectively.
- Problem-solving skills to address customer concerns and find appropriate resolutions.

Wat we bieden
- Dynamic environment, working together with many different departments (Sales, Logistics, Planning)
- You’ll be payed conform the “CAO voor de zuivelindustrie” in scale 7 (3277,28- 4029,03 euro per month) with good benefits and market-based pension, a workweek of 36 hours (week A: 4 days and week B: 5 days or 4,5 days per week), holiday allowance of 8%, 4% end-of-year reward
- FrieslandCampina offers a good work/life balance, and does not only reward in money, but also in personal development and education.
- An informal & friendly work environment where you collaborate with enthusiastic and professional colleagues
- We offer trust and autonomy to ensure long-term impact for better nutrition worldwide
- Hybrid working environment: Able to work from home (office supplies will be provided) and the office (incl. NS businesses card)
- VacaturetekstFrom managing orders to collaborating with (internal) stakeholders, you will navigate a fast-paced environment with adaptability and flexibility. Your ability to multitask and prioritize will be essential as you juggle various tasks and collaborate with cross-functional teams. In this position you will:

- Manage customer orders, ensure accurate and timely processing into the system, ensure all relevant details are captured and entered correctly for seamless order fulfillment
- Ensure Clean Desk procedures in SAP related to orders, invoices and corrections
- Serve as the main point of contact for customers, address inquiries and resolve any issues related to orders, shipping and product availability
- Collaborate with internal teams such as sales, logistics, and planning to ensure customer expectations are met and exceeded.
- Proactively communicate with customers to provide order updates, delivery schedules, and any necessary changes or delays.
- Contribute to End to End initiatives and identify improvements aimed at enhancing operational efficiency, customer satisfaction, or process optimization and automation.
- Bij FrieslandCampina geloven we in een werkomgeving waar iedereen zich hun volledige en authentieke zelf kan voelen en in hun kracht wordt gezet om het beste uit zichzelf te halen. We omarmen elkaars verschillen en ontvangen graag je sollicitatie, ongeacht je geslacht, geloof, afkomst, seksuele voorkeur, leeftijd, beperking, of nationaliteit. Als wie wij zijn bij jou past, moedigen we je aan om te solliciteren, ook als je niet zeker weet of je aan alle eisen voldoet.- Ons team- Zie alle collega's op LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all our 22,000 employ

  • Customer Service Officer

    4 weken geleden

    Amersfoort, Utrecht, Nederland YoungCapital Voltijd

    Looking for a job in a customer service role? FrieslandCampina Amersfoort has a job for you as Cusomter Service Officer What are you going to do:FrieslandCampina Amersfoort is looking for an enthusiastic Customer Service employee with a focus on order management in particular. You...

  • HR Officer

    2 weken geleden

    Amersfoort, Nederland Full Circle Wind Services Voltijd

    **NOTE upfront**: - If you are an agency, Head Hunter or similar 3rd party, please scroll all the way down so you won’t miss our most important message to you._ Wij zijn Full Circle, een onafhankelijk onderhoudsbedrijf voor windturbines met een internationaal hoofdkantoor in Amersfoort. Als HR Officer bij ons kom je niet in een gespreid bedje terecht...

  • HR Officer

    1 week geleden

    Amersfoort, Nederland Solvinity Voltijd

    **Wat ga je doen**: Als HR Officer bij Solvinity speel je een essentiële rol in het beheer en de uitvoering van HR-gerelateerde administratieve taken. Je bent verantwoordelijk voor het ondersteunen van de HR-afdeling bij diverse operationele activiteiten, waaronder payrollbeheer en administratieve processen. Je werkt nauw samen met de CHRO en andere...

  • Customer Service Coordinator

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Ergotron Voltijd

    Job DescriptionWe are seeking an Order Management Representative to join our team in the EMEA Head office in Amersfoort, the Netherlands.The successful candidate will be responsible for receiving and converting orders to ensure timely and accurate order entry. They will also support internal Account Managers in sustaining relationships with distribution and...

  • PMO Officer

    2 weken geleden

    Amersfoort, Nederland FrieslandCampina Voltijd

    Within the Global Supply Chain we are looking for a highly motivated and experienced PMO officer/Jr. Change and Comms manager, for our key transformative initiative: project Anura. Within our Global Supply Chain strategy we are on a journey to become the number 1 Global Dairy Supply Chain driving cost, cash and service. Are you looking for a next challenge...

  • Field Account Manager for Lab Products

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Sartorius Corporate Administration GmbH Voltijd

    Job OverviewWe are seeking a seasoned Field Account Manager to join our team at Sartorius Corporate Administration GmbH. In this role, you will be responsible for promoting and selling our lab products and services portfolio to pharmaceutical and biotechnological industries. Your primary goal will be to increase sales and revenue by understanding customer...

  • Sales Support Officer

    2 weken geleden

    Amersfoort, Nederland FrieslandCampina Voltijd

    Account Support Horeca / Bakery NetherlandsThe Account Support department is responsible for the incorporation of commercial aspects of the sales deals for (direct & indirect) end-customers and wholesalers, establishing a best in class customer experience. Enables the realization of sales targets and profitability levels for the sales organization, timely...

  • Customer Service Medewerker

    5 dagen geleden

    Amersfoort, Utrecht, Nederland KGU Recruitment Voltijd

    Jouw toekomstige werkgever Bij deze werkgever werk jij als Customer Service Medewerker (WFT) binnen een divers, enthousiast en ambitieus team en ben jij de adviseur voor klanten (zakelijk en particulier) en A-merk autodealers op het gebied van diverse financiële producten. Wil jij net als de organisatie groeien en je continu blijven ontwikkelen? Dat...

  • HR Officer

    5 dagen geleden

    Amersfoort, Utrecht, Nederland Solvinity Voltijd

    Wat krijg je: €3.153 - €4.109 bruto p/m (afhankelijk van kennis en ervaring); Boeiend en uitdagend werk in een professionele werkomgeving waar collegialiteit en samenwerken de sfeer bepalen, en je je werkweek flexibel kunt invullen; Solvinity investeert in jouw ontwikkeling met opleidingen en trainingen en geeft je de ruimte om je talenten te ontplooien;...

  • Compliance Officer

    3 weken geleden

    Amersfoort, Nederland Oikocredit International Voltijd

    **Result areas of the department** The Legal & Compliance team is part of the Finance & Risk Unit and is responsible for providing excellent legal and compliance services and support to Oikocredit including all regional offices, branches, and subsidiaries while at the same time being critical in monitoring the Legal, Regulatory and Compliance risks. Since...

  • Technical Sales Expert

    6 dagen geleden

    Amersfoort, Utrecht, Nederland Thales Cybersecurity Products Voltijd

    About the OpportunityWe are seeking an experienced Technical Sales Expert - Identity and Access Management to join our team at Thales Cybersecurity Products. In this role, you will leverage your technical expertise to drive sales growth and deliver solutions that meet customer needs.Mission and ResponsibilitiesProvide pre-sales technical support for all...

  • Vacature Leaseadviseur Dealerlease

    2 weken geleden

    Amersfoort, Nederland Volkswagen Pon Financial Services Voltijd

    Amersfoort MBO/HBO 36 - 40 uur Sales, Customer Service, Operations 3 jaar - Word jij hét aanspreekpunt voor alle lease-adviseurs bij de dealers voor complexe vragen?_ - Wij zijn op zoek naar een Leaseadviseur voor Dealerlease_ **Wat ga je doen als Medewerker Commerciële Binnendienst?** Vanuit de diverse merkdealers zorgen de lease-adviseurs van deze...

  • Identity and Access Management Specialist

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Thales Cybersecurity Products Voltijd

    About the RoleThis Sales Engineer position is responsible for providing pre-sales technical support for all Thales IAM products, collaborating with cross-functional teams to deliver exceptional customer experiences, and driving sales growth through strategic customer engagement.Key ResponsibilitiesProvide pre-sales technical support for Thales IAM products,...

  • Business Development Specialist

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Sartorius Corporate Administration GmbH Voltijd

    The RoleWe are seeking an experienced Field Account Manager to join our Lab Products & Services division. As a Field Account Manager, you will be responsible for promoting and selling our organization's products and services portfolio to pharmaceutical and biotechnological industries on selected accounts.Your ResponsibilitiesPromote and sell our...

  • Business Development Manager

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Sartorius Corporate Administration GmbH Voltijd

    Job DescriptionWe are seeking a talented Business Development Manager to join our team in the Netherlands. In this role, you will be responsible for promoting and selling our organization's products and services portfolio to pharmaceutical and biotechnological industries.Your ResponsibilitiesPromote and sell our products and services to achieve sales and...

  • Sales & Key Account Manager - Netherlands (Remote)

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Sartorius Corporate Administration GmbH Voltijd

    We are currently seeking a Field Account Manager for our Lab Products & Services (x|f|m) division home based the Netherlands (Sartorius Netherlands B.In this position, you will be responsible for a selected number of key account customers within the Life Science market in Pharmaceutical - and Biotech industry as well as big Research & Development institutes...

  • Account Manager

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Sartorius Corporate Administration GmbH Voltijd

    Job DescriptionPromote and sell our organization's products and services portfolio to pharmaceutical and biotechnological industries on selected accounts to achieve sales and revenue targets.Develop and implement strategic plans to provide solutions and suggest products and services as appropriate.Work closely with cross-functional teams to create higher...

  • Cybersecurity Solutions Consultant

    6 dagen geleden

    Amersfoort, Utrecht, Nederland Thales Cybersecurity Products Voltijd

    About the RoleAt Thales Cybersecurity Products, we are seeking a highly skilled Cybersecurity Solutions Consultant to join our team. As a key member of our sales organization, you will be responsible for driving sales growth in the Identity and Access Management (IAM) domain.Mission and ResponsibilitiesProvide pre-sales technical support for all Thales IAM...

  • Cybersecurity Solutions Expert

    3 dagen geleden

    Amersfoort, Utrecht, Nederland Thales Cybersecurity Products Voltijd

    Job DescriptionThe ideal candidate will possess a strong understanding of Identity and Access Management (IAM) solutions, with the ability to provide pre-sales technical support for all Thales IAM products. This role requires collaboration with Sales/Account teams, Channels, Business Development, and Technical Support to ensure exceptional customer...

  • Order Processing Specialist

    7 dagen geleden

    Amersfoort, Utrecht, Nederland Ergotron Voltijd

    Are you passionate about delivering exceptional customer experiences? Ergotron is seeking a talented Order Management Representative to join our international organization. Based in our EMEA Head office in Amersfoort, the Netherlands, this role offers a unique opportunity to work collaboratively with cross-functional teams to drive business success.The...