Spares Coördinator

**Spares CoördinatorLocation: Schiedam, The Netherlands**

**Your tasks and responsibilities**
- Acts as first point of contact for the customer, strives for customer satisfaction, identifies customer needs and prepares a quote that meets customer needs.
- Receives quotation requests from customers and prepares and manages through to final sales quotation in a timely and accurate manner to include:Identifying customer needs, identifying required items using available information, verifying price and delivery time with suppliers, verifying terms and conditions of sales, updating of ERP system with all required information for sales and order stages.
- Follows-up on quote with customer.
- You are the point of contact for pricing, quotations and agreements.Verifies incoming sales order against quote and requirements, and processes order in the ERP system.
- Processes and manages orders in a timely and accurate manner to include:Order acknowledgment, validation of order (internal/external customers)placing of order in ERP system, ensuring amendments to orders are actioned immediately, arranging for required testing, arranging outbound logistics and related documentation.
- Monitors order status, communicates any issues proactively to customers/suppliers, acts as point of contact for customers and suppliers during the order phase.
- Prepare and follow up on quotations-Issues accurate invoicing files to the finance department upon delivery of order
- Cooperates with the warehouse to ensure orders are picked, packed and dispatched in an adequate and timely manner.
- Support the purchasing team by obtaining updated prices and delivery times from suppliers-Performs all tasks in compliance with applicable statutory and regulatory requirements, and Palfinger Marine’s policies and procedures.
- Assists in handling customer complaints and concerns and ensures the issue is corrected to the customer’s satisfaction.Superior may delegate other tasks

**Your qualifications**
- Technical or business administration experience - (preferred)--Minimum of 5 years’ experience in the Maritime / Off-shore spares industry-Excellent customer service skills, good networker and self-motivated
- Fluent in English, both spoken and written-Self motivated and proactive

**We offer**
- A very interesting and challenging job-A chance to be part of the fast-growing PALFINGER MARINE family-Competitive compensation package-A friendly and pro-active teamThe

Soort dienstverband: Fulltime

Rooster:

- ma-vr

Secundaire arbeidsvoorwaarden:

- Collectieve zorgverzekering
- Kerstpakket
- Kosteloos parkeren
- Pensioen
- Reiskostenvergoeding
- Werk vanuit huis

Soorten aanvullende vergoedingen:

- Overuren uitbetaald
- Vakantiegeld

Werklocatie: Fysiek