Inside Sales

**CMA CGM Holland is located in Europe's largest container port**: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.
Jump Aboard for #betterways
We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.
As part of its growth and development, CMA CGM Holland is looking for an Inside Sales Officer to join its Local Sales department, in the Commercial pillar.
ABOUT THE ROLE
The Inside Sales Officer develops and manages a customer portfolio in a specified geographic area in accordance with Agency Business Plan Management and sells products and services related to it, while promoting the Group’s image and values. The overall goal is to grow the business, improve the customer experience and increase the loyalty factor of small and medium sized enterprises (SME’s) through tele sales.
The key responsibilities of the Inside Sales Officer are divided as such:
Overall result responsibility for a portfolio of SME accounts. This applies for all trades and for export, import and cross trade
You reach potential and existing customers directly by phone (or other e-sales channels) to encourage them to buy company’s offers
Plan and conduct phone calls in accordance with commercial plan, customer segmentation model and overall trade objectives
Set sales targets for each customer and coordinate this with Trade Management
Provide short term and long term sales forecast for portfolio
Agree upon customer allocation needs and coordinate this with Trade Management
Follow up on sales leads. Identify the commercial market opportunities and develop new business
Strive to the highest degree of invoice accuracy and ensure that outstanding invoices are paid within agreed timeframe with customer
Manage that valid and updated credit agreements are in place at all times for those customers eligible for credit terms
Create high quality sales call notes and file them in CRM
Identify customer’s volume potential and update this in Lisa MID
Report results, developments and sales activities on a regular basis to Sales Management
SKILLS AND COMPETENCIES
Fluent in Dutch and English, French is a preference
Excellent knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
High degree of decision quality and problem solving skills
Customer focused and result driven
Good communication skills (oral & written)
Strong negotiation skills, able to close sales
Decision quality and problem solving skills
As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:
Solid pension with contributions fully covered by CMA CGM
Collective health insurance with discount on additional packages
Opportunity to participate in volunteer initiatives
Access to 3000+ learning resources and courses
Birthday bonus
Come and find your better way with us
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities.
: Acquisition in response to the vacancy is not deemed desirable :