IT Operational Problem Manager E2e

6 maanden geleden

Amstelveen, Nederland Canon Voltijd

This role is positioned in the E2E Operations domain. Within this key role you will be responsible for:

- Holistic end-to-end problem management, across all the domains, focusing prioritizing and removing workarounds and recurring issues, and eliminating compliance issues.
- and will focus on improving business operations efficiency by structural reduction of tickets and removing inefficiencies

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

As an IT Operational Problem Manager E2E, you will:

- Identify and drive, across all the domains, the key improvement areas that increase business operations efficiency
- Structurally improve reduction of tickets by driving solid Problem management and root cause analysis thus reducing repetitive tickets E2E
- Help the Solution & Adoption director to identify the priority areas for operational improvements across all domains that leads to cost reduction in IT and business and increase business and IT Operations efficiency
- Drive zero deficiency objectives by bringing automation and or process improvements e2e in the Solution & Adoption department
- Help develop implementation plans including budget and timelines. Compare operational progress against planned objectives and suggest corrective actions for variances
- Review information to identify risks and opportunities and present it to the key stakeholders
- Work with the central Business Process Managers team, our national/regional sales organizations and business competence centers to identify the key business pain areas and help bring them to solutions with right stakeholders in Solution and Adoption department

**What we ask**:
As an IT Operational Problem Manager E2E, you will need:

- Exceptional problem-solving and sound-decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
- Experience with Oracle ERP (or equivalent) in a complex, best-of-breed landscape, being able to understand both the IT and business usage
- Strong business acumen and stakeholder management skills
- Background in defining improvements and making the improvements realize with clear ROI
- The ability to organize and lead meetings, set out actions and perform progress control on deliverables. Be the escalation point for issues which are raised by project team members.
- Recognized as an expert in own area within the organization
- Provides specialized depth and/or breadth of expertise
- Interprets internal or external business issues and recommends solutions/best practices
- Education in Computer Science, Computer Engineering or related technical field
- Works independently, with guidance in only the most complex situations

**You will need**:

- Create Insight
- Focus on the Customer
- Take Ownership & Accountability

**Further Information**:
In addition to a competitive salary, you will be eligible for the following benefits in this role:

- Performance-based bonus of 12,5%
- 31 days holiday per year
- Pension plan
- Bicycle plan
- Full coverage of your public transport costs and partially car costs

Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you Even if you don't meet all the qualifications we still encourage you to apply.

Grade: 13

Job Family: IT Development

LI-JL1

LI-hybrid

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

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