Customer Service

2 maanden geleden

Helmond, Nederland Problemen Kwijt B.V. Voltijd

Jij laat anderen vliegen

Bij Problemen Kwijt zijn we op zoek naar een medewerker Customer Service & Sales Support. Binnen deze rol ben jij een belangrijke schakel tussen verschillende disciplines.
- Helmond
- 32 - 40 uur

**Solliciteer direct**

**Wat ga je doen?**

Je bent ondersteunend aan de Sales afdeling, schakelt met de Marketing afdeling voor waardevolle inzichten en spart met de Head of Business over ontwikkelingen en innovaties die de organisatie verder kunnen brengen.

Je beschikt over een sterk analytisch vermogen, werkt gestructureerd en je haalt energie uit het hebben van contact met onze vakmannen. Met de opgehaalde informatie weet jij vervolgens haarfijn te benoemen waar knel
- en verbeterpunten liggen. Bovendien daag jij onze Sales afdeling uit om het maximale rendement te behalen uit de lopende salestrajecten.

**Taken & Verantwoordelijkheden**

**Ondersteuning van Sales en Accountmanagement**:

- Operationele ondersteuning bij verkoopactiviteiten, zoals het verwerken van verkooporders, contractbeheer, en het opstellen en updaten van offertesjablonen, presentaties, en sales pitches.
- Coördinatie van evaluatiegesprekken met vakmannen en het organiseren van jaarlijkse tevredenheidsonderzoeken.
- Signaleren van kansen en proactief schakelen met diverse stakeholders om commerciële doelstellingen te behalen.

**Vakmannenbeheer en Klantenservice**:

- Verantwoordelijk voor het in
- en uitregelen van vakmannen, inclusief communicatie en klachtenmanagement.
- Beheer van de communicatiekalender
- Support bij lead annuleringen en de maandelijkse facturatie aan vakmannen
- Verzenden, analyseren en rapporteren van reviews

**Data-analyse en Rapportages**:

- Inzicht geven in de dekkingsgraad van de platformen, samen met Sales verantwoordelijk voor optimalisatie.
- Opstellen en analyseren van verschillende (sales) rapportages en evaluaties.
- Rapportage en analyse van klachten en annuleringen om verbeterpunten te identificeren.

**Wij bieden jou**

**Equipment**

De benodigde hard
- en software plus een zit-sta bureau, zodat jij je werk optimaal kunt uitvoeren.

**Ontwikkeling**

Ruimte voor persoonlijke ontwikkeling door middel van cursussen en zelfstudie.

**Community**

Een klein bedrijf waarbij samenwerken en kennisdeling heel belangrijk is.

**Playtime**

Work hard, play hard met de nodige potjes ping-pong, borrels, uitjes, padellen op donderdag en elke dag een gezamenlijke lunch. Daarbij krijg je bij ons 24 vakantiedagen per jaar en de mogelijkheid om hybride te werken. Onze werktijden zijn ook nog eens flexibel zodat jij je dag zelf grotendeels kunt inrichten.

**Jij biedt ons**
- Een afgeronde gerelateerde HBO of WO opleiding
- Uitstekende mondelinge en schriftelijke communicatieve vaardigheden
- Excellente typevaardigheden (gewend om notities te maken met iemand aan de telefoon of je weet hoe je AI hiervoor moet inzetten)
- Een natuurlijke interesse voor sales, marketing, klachtenmanagement, acquisitie, verkooptechnieken en klantbeheer
- Ervaring in projectmanagement of werken op projectbasis
- Een natuurlijke nieuwsgierigheid en interesse naar mensen
- Collegialiteit, teamspirit, flexibiliteit en vasthoudendheid
- Werkervaring in sales en klantbeheer is een pré, maar een net afgestudeerde heeft bij ons net zoveel kans

**Waar kom je terecht?**

Problemen Kwijt is een marketing bedrijf met verschillende leadgeneratie platformen (zoals beestjeskwijt.nl en rioolprobleemkwijt.nl) voor spoed gerelateerde problemen in en rondom je huis. Onze missie is simpel: wij willen vakmannen helpen om succesvol te zijn zonder dat ze zelf tijd en geld hoeven te investeren in ingewikkelde marketingcampagnes. Door onze kennis van SEO (zoekmachineoptimalisatie), Google Ads en klantgedrag, zorgen we ervoor dat een vakman opvalt in de eigen regio. Wat begon als een klein initiatief is inmiddels uitgegroeid tot een landelijk opererend platform dat tientallen vakmannen helpt met exclusieve leads en zichtbaarheid. Vertrouwen en kwaliteit staan bij ons centraal: door samen te werken met vakmensen, bouwen we aan een netwerk van betrouwbare lokale experts.

Soort dienstverband: Fulltime, Parttime

Verwacht aantal uur: 32 - 40 per week

Aanvullende vergoedingen:

- Vakantiegeld

Arbeidsvoorwaarden:

- Bedrijfsfeesten
- Reiskostenvergoeding
- Vrijdagmiddagborrel
- Werk vanuit huis

Werkschema:

- ma-vr

Ervaring:

- Sales support: 1 jaar (Gewenst)

Werklocatie: Hybride werken in 5708 HN Helmond

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