Guest Relations Employee Fulltime Tivoli Doelen
3 maanden geleden
Tivoli Doelen Amsterdam hotel is one of Amsterdam's oldest and finest five-star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. It won't surprise you that over three centuries, it has hosted royal and legendary guests, from Queen Victoria to the Beatles. Rembrandt's 'Night Watch' was painted to display within its walls. Our hotel is monumental and offers a classic contemporary look. The tram and metro stop Rokin is around the corner, as is Rembrandtplein. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that 'extraordinary' guest experience.
**"I am proud to be part of the 140-year history of Tivoli Doelen Amsterdam" - John, Receptionist**
**What’s in it for you?**
- A year-end bonus for every employee with a maximum of 100% of your monthly gross salary;
- Refer-a-friend bonus of € 500;
- gross;
- Spend the night in our hotels all over the world for €36;
- or €72;
- per night and enjoy a 30% discount in our restaurants/bars;
- Discounts up to 25% for your friends & family;
- Discounts in all kinds of (web) shops;
- Stay fit with our Company Fitness, Bicycle
- and Sport Plan;
- From short (training) courses to internal trainings, University is your internal training institute. In addition, when you are ready for the next step in your career, we offer plenty of internal career opportunities in The Netherlands and abroad;
- Salary scale 4 Horeca CLA.
- A new family.
**What’s in it for us?**
- Your goal is to give every guest an “Extraordinary” experience;
- You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
- You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;
- You have a perfect command of the Dutch and English language and you have at least 1 year of experience in a similar role in a hotel;
- You are used to working on a project basis, and you are able to surprise guests in any possible way.
**What are you going to do?**
You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.
In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the Minor Hotels Europe & Americas Quality Standards are complied with throughout the hotel.
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.
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