Assistant F&b Manager I/c Banquets

7 maanden geleden

Den Haag, Nederland Hilton Voltijd

Assistant F&B Manager i/c Banquets

The Assistant F&B Manager supports the F&B Manager to run daily F&B operations with main focus being on the management and performance of Banquet operations and in creating exceptional guest experiences.
- Are you passionate about excellent food and drink?
- Can you inspire your team to deliver excellent customer service every time?
- Do you think breakfast is an important start to the day?
- As a manager, are you supportive and inclusive?

If so, this role is made for you

KEY RESPONSIBILITIES

As Assistant F&B Manager i/c Banquets, you will:
**1.**
**Commercial Performance**
- Achieve the C&E Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience
- Partner with the Culinary and Commercial teams to create attractive C&E concepts, menus, products and promotions that drive revenue and profit and meet client expectations
- Manage the C&E departmental budget and forecast effectively. Review departmental results - including sales, costs, profit margins, client satisfaction - and take action with the F&B management team to improve performance
- Support the daily F&B operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&B Manager
- Review departmental results with the F&B Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance

**2.**
**Exceptional Guest Experiences**
- Deliver high-quality, well-presented food and drink to meet customers' needs
- Champion Hilton's sustainability goals through local sourcing, use of seasonal produce and minimizing food waste
- Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B operations team
- Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness
- Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

**3.**
**Great Working Environment**
- Support the F&B Manager in managing, training and motivating the F&B Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
- Practice great people management, from recruitment to training to succession planning and recognition
- Work with the F&B Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines
- Assist the F&B Manager to schedule Team Members' working time efficiently, offering flexibility where possible and minimizing overtime costs
- Communicate well and often, building great relationships with key stakeholders.

**4.**
**Day-To-Day Essentials**
- Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times
- Assist the F&B Manager to make sure opening and closing procedures are carried out correctly at each F&B venue, including financial reports and reconciliations
- Ensure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected
- Support the F&B Manager to manage F&B inventory, stock control and purchasing, in line with hotel guidelines
- Keep up to date with what's happening in F&B - current and future trends, C&E propositions, markets, ingredients, competitors and suppliers - to drive innovation & attractiveness.

WHO ARE WE LOOKING FOR?

We're looking for a manager who is passionate about food and drink, with at least 2 years' experience in a similar role. Experience in luxury hotels and destination venues would be an advantage.

To be successful in this position you will have:
**Commercial focus**
, with ability to deliver exceptional business performance and results
- Good

**people management**
skills, experienced in managing, developing and motivating a large team and working effectively with other departments.
- Excellent verbal and written

**communication skills**
to deliver a compelling message for the right audience, from team briefings to commercial business presentations

**Customer focus**
, maintaining the highest standards of service to create memorable guest experiences
- Effective

**relationship management**
skills to build good working relationships with key stakeholders,

**Adaptability**
and

**problem-solving**
skills, able to work effectively in a fast-paced environment while remaining

**calm and focused**
under pressure.
You will be also fluent in English and preferably Dutch, comfortable using F&B systems and MS Office.

Dutch or EU national.

WHAT DO WE OFFER?
- A competitive salary and benefits package
- Worldwide career opportunities
- Access to leadership development programmes and hundreds of courses through H

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