Spa Receptionist Anantara Grand Hotel Krasnapolsky Amsterdam

6 dagen geleden

Amsterdam, Nederland Anantara Voltijd

**Company Description**
The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.

Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

As a Spa receptionist at the Anantara Spa you are responsible for the daily operations in the Spa to ensure our guest satisfaction. You are the first contact for our guest, and you ensure all interactions are pleasant and service oriented. During your shift you demonstrate excellent knowledge of all the hotel features, services, operations hours of the outlets, restaurants, food concepts and ambience. Document all guest requests, complaints or problems immediately and notify the designated department/personnel for resolving the situation.

As a Spa Receptionist you answer all incoming phone calls in a professional and friendly manner. Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments. Effectively suggesting alternatives to guests if their first requests cannot be met. You will be working in close collaboration with the Guest Services team in handling administrative tasks and proceeding payments. In addition, you have a strong focus on the retail sales for all the Spa products and will keep track of the stock management. Help organize and handle the Spa Facilities and support the Spa team in their day-to-day operations.
**Qualifications**
- Pro-active and solution oriented.
- A natural interest in other people and cultures.
- Ability to surprise our guests with your special touch.
- Strong organizational and multitasking abilities.
- Knowledge of spa treatments is an advantage.
- Excellent communication skills and proficiency in the English language, Dutch is a plus.

**Additional Information**
At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

- Salary based on scale 4 of the Horeca CLA and your experiences.
- Unique in the hotel industry: an end-of-year bonus for every employee equal to mínimal 75% of a gross monthly salary.
- Special team member rates in more than 500 hotels within the Minor Hotel Group.
- A great discount of 50% on the F&B concepts of 16 luxury hotels in Amsterdam.
- Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
- An ‘experience stay’ at Anantara Grand Hotel Krasnapolsky Amsterdam.
- Our University offers excellent training and (international) development opportunities.
- Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide
- Management programs to support your way to the top
- We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city

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