Service Coordinator

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE? We are currently looking for a business and customer minded and focused Service Coordinator.

**YOUR RESPONSIBILITIES**:

- Manage, lead and coordinate Service coordination
- Responsible for service quotation including spare parts
- Customer point of contact for service/spare part quotes and service jobs
- Debriefing of service engineers and preparations of follow up documents
- Assistance of projects / sales to carry out order contracts and service work
- Handling of service hotline, direct customer calls
- Coordinate service jobs together with Service & Workshop Manager
- Project planning coordination together with Service & Workshop Manager and Spares department
- Project follow-up in cooperation with Sales, Spares & Service Execution
- Follow up service quotations, profitability
- Ensure that quotations, projects, targets and KPI’s are met and followed up
- Ensure that agreed customer expectations are met, content and time
- Cooperate and work closely with Sales, Service and Spares to drive business and operation forward

**YOUR QUALIFICATIONS**:

- Bachelor’s or Master’s degree in relevant fields (i.e. Engineering etc.)
- Experience in the Maritime / Off-shore service industry preferred
- Experience in service coordination and execution
- Experience working cross functional and cross regional within an international company
- Excellent customer service skills, good networker
- Solution, business and customer oriented
- Strong cooperation, communication and organizational skills
- Fluent in English, both spoken and written
- Self-motivated, flexible attitude and proactive

**WE OFFER**:

- A very interresting and challenging job
- Be part of the fast-growing Pafinger Marine - family
- Competitive salary
- Flexible working hours
- And last but not least, friendly team, open door policy, informal company culture

Are you interested in the position and still have questions? Please do not hesitate to contact us.