IT Support Technician

2 weken geleden

Amsterdam, Nederland Bain & Company Inc Voltijd

**WHAT MAKES US A GREAT PLACE TO WORK**

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #3 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 14 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

***

**WHAT YOU’LL DO**

Principal Accountability and % of time

Operations & Support (100%):

- Serve as the primary contact for IT related problems and issues for Bain employees
- Install, configure, and upgrade software and operating systems
- Investigate, troubleshoot and resolve hardware and software problems on computer systems
- Maintain accurate inventory database, repair log and activity log
- Enforce TSG guidelines and policies
- Manage user accounts and set permissions
- Coordinate off-site repairs with external vendors
- Monitor backups and periodically test backed-up data
- Assist in supervising and training more junior TSG employees
- Lead end-user training programs

Knowledge, Skills, and Abilities
- Demonstrated interest and aptitude in technology and technical issues
- Communicate well with customers and members of the team, display a confident and self-motivated approach
- Strong time management and prioritization skills in a multi-tasking environment
- Ability to work well in a team environment, support other members of the TSG team as they support our customers
- Ability to be calm and think clearly under pressure
- Aptitude for analytical problem resolution, troubleshooting skills and approaches

**ABOUT YOU**

Education OR equivalent combination of education, training, and experience:

- Associate's/Bachelor’s degree or an equivalent combination of education, training and experience

**Experience**:

- Previous corporate experience preferred
- Experience in a customer service or technical support role
- Experience with remote support tools and techniques
- Experience in managing and prioritizing service requests and escalations
- Experience in creating and maintaining documentation, processes, and procedures

Recommended Years of Relevant Experience:

- 1-3+ years

Additional Requirements:

- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

**ABOUT US**

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 63 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

  • Backend Support Technician

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland That Recruitment Company Voltijd

    We are seeking a skilled Backend Support Technician to join our team in Amsterdam. In this role, you will be responsible for:Helping colleagues with IT issues, such as software glitches and hardware problems.Managing user accounts, permissions, and security settings.Keeping track of IT processes and looking for ways to improve them.You should have experience...

  • IT Support Technician

    4 weken geleden

    Amsterdam, Nederland Jobted NL C2 Voltijd

    Role Description: It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that...

  • IT Infrastructure Technician

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Ubique Systems Voltijd

    Job SummaryWe are looking for an experienced IT Infrastructure Technician to join our team at Trijit. In this role, you will be responsible for managing and maintaining our IT infrastructure, including networks, devices, and software applications.Key ResponsibilitiesImplement and maintain network infrastructure, including LAN and WAN configurationsManage and...

  • IT Support Technician Emea

    7 dagen geleden

    Amsterdam, Nederland KRAFTON Voltijd

    We are KRAFTON - a collective of independent game development studios brought together to create innovative and engaging entertainment experiences for gamers across the world. Since the release of our flagship title - PUBG: BATTLEGROUNDS - in 2017, it has become one of the highest selling video games of all time with over 70 million copies sold. We are...

  • Information Technology Support Technician

    9 uur geleden

    Amsterdam, Noord-Holland, Nederland Pomeroy Voltijd

    Exciting Opportunity for IT Support Technicians – Join Our Team and Work with a Fortune 500 Client We are supporting Stryker, a prestigious international Fortune 500 company , who is looking for an IT Support Technician to join their dynamic team. This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our...

  • IT Field Services Technician

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland AVASO Technology Solutions Voltijd

    We are an IT solution provider with coverage in more than 170 countries and global distribution capabilities. Our team provides onsite IT technical support within our scope, including all users and onsite hardware within the locations.About the RoleThe Field Support Engineer will be responsible for providing IT field support including troubleshooting...

  • IT Support Technician

    4 weken geleden

    Amsterdam Centrum, Nederland Booking.com Voltijd

    Role Description: It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and...

  • IT Support Specialist

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland AVASO Technology Solutions Voltijd

    We are seeking a highly skilled IT Support Specialist to join our team as an Onsite Technical Expert. In this role, you will provide technical support for our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide onsite IT support for hardware, software, and operating system issuesTroubleshoot and resolve...

  • IT Infrastructure Technician

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland Qualient Technology Solutions UK Limited Voltijd

    We are recruiting an IT Infrastructure Technician with 8+ years of experience to join our team at Qualient Technology Solutions UK Limited in Rotterdam, Netherlands. This role involves working from our office, 5 days a week.The ideal candidate will possess strong technical skills in:Desktop SupportEyes & Hands SupportNetwork and data...

  • Information Technology Support Technician

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland bid. Voltijd

    We are seeking a dedicated IT Support Technician to join our team. Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively. As an IT Support...

  • Desktop Support Technician

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Quantum World Technologies Inc. Voltijd

    Job DescriptionAs a Desktop Support Technician at Quantum World Technologies Inc., you will play a critical role in ensuring the smooth operation of our IT infrastructure.Responsibilities include:Managing Teams, Team Rooms, and equivalent Collaboration tools.Administering Patch Management Server (SSM/SCCM) and End point Patch Management system...

  • Field Service Technician

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland AVASO Technology Solutions Voltijd

    AVASO Technology Solutions is seeking a highly skilled Field Service Technician to join our team as an Onsite Technical Expert. In this role, you will provide technical support for our clients, ensuring their IT systems are running smoothly and efficiently.Key Skills and Qualifications:Minimum of 2-4 years of experience in onsite supportGood expertise in EUC...

  • IT Support Team Lead

    4 weken geleden

    Amsterdam Centrum, Nederland Booking.com Voltijd

    Role Description: **About the role** The IT Support Team Leader is responsible for overseeing the daily operations of the IT support team, ensuring that technical support is provided efficiently and effectively to meet the needs of the organisation. This role involves managing a team of IT support technicians, coordinating support activities, and ensuring...

  • Remote - IT support Engineer

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Fox ESS Voltijd

    Technical Support Engineer Office Location: De Sondert 24, 5928RV Venlo, Netherlands Hybrid - Home office available Fox ESS was established in 2019, and through its world leading team of engineers and technicians is leading the way in the fields of power technology research and development, energy storage equipment manufacturing, IT data services, and new...

  • Field Technician

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Cognizant Voltijd

    At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Field Technician to join our teamAs a Field Technician, you will...

  • IT Support Team Lead

    4 weken geleden

    Amsterdam, Nederland Jobted NL C2 Voltijd

    Role Description: It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that...

  • IT Support Team Lead

    4 weken geleden

    Amsterdam, Nederland Jobted NL C2 Voltijd

    Role Description: It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that...

  • IT Support

    1 week geleden

    Amsterdam, Nederland MR MARVIS Voltijd

    **Application deadline**: Monday, February 10th - 09:00 AM (GMT+1) **About the job**: - Are you passionate about technology and solving technical challenges? MR MARVIS is seeking a dedicated IT Support specialist to join our fast-growing team. In this role, you’ll be providing critical support across both our office and retail locations, ensuring...

  • Field Technician

    1 week geleden

    Amsterdam, Nederland Cognizant Voltijd

    **Field Technician** What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the...

  • IT Infrastructure Technician

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland Bose Professional Voltijd

    Bose Professional is a leader in the professional audio industry, specializing in designing and manufacturing cutting-edge audio solutions. As we continue to expand our team, we are seeking an IT Support Specialist to join us on our journey.About Bose ProfessionalWe are a team first, which means we value collaboration and support each other toward our common...