Renewal Officer

Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match

**Who are we?
Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of over 160 diverse individuals, representing over 23 nationalities, collaborating across 6 different countries. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.

Our software platform plays a pivotal role in enabling global organizations like Intel, HP, Maersk, Nestle, Wells Fargo, T-Mobile (& many more), to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

**What impact will you make?
As a Renewal Officer, you will be working with our clients and managing the entire customer lifecycle, from onboarding to renewal, and ensuring a seamless experience at every touchpoint. You will collaborate with our customer success teams to identify opportunities for improvement in the overall customer journey. You are engaging with clients through proactive communication and conducting regular check-ins to position renewals as a strategic partnership rather than a transactional event.

Strategically, you are tailoring our renewal processes and communication based on the needs and characteristics of each client segment. You utilize KPIs and metrics to measure the success of renewal strategies and adapt based on results & insights.

Our best colleagues always put the client first, they identify up-sell opportunities before the client does and they are true masters of cross-department projects.

You are part of the Customer Success team, dedicated to supporting our valuable customers in the Fortune 1000 space, with a personal focus on our customers in the EMEA region.

This team is part of Bizzdesign’s Customer Success Organization, which provides expertise, training, and consulting services to ensure our software is a true ‘solution’ to solve critical challenges for our clients.

**Your tasks include:
**Customer Renewal Ownership**:

- Own, act, and respond to contract renewal activities for a large number of customers. Use and improve the customer renewal process at Bizzdesign, create innovations, and drive results for better renewal management.

**Customer Lifecycle Management**:

- Serve as central contact of customers across the customer lifecycle; onboarding, adoption, advocacy, and expansion. Support the CSO team and partner with other Bizzdesign teams to optimize customer health, create accurate forecasts, and provide qualified feedback for customer satisfaction.

**Competitive research & Analytics:
- Conduct regular market research to stay on top of trends, competitive landscape, and potential opportunities & threats. Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.

**What are we looking for?
- You have 2+ years of experience in customer-facing roles in SaaS companies and live in the Netherlands.
- You are a very structured, detail-oriented, and organized individual.
- You have experience in creating and maintaining strong customer relationships.
- Knowledge and experience in enterprise architecture and/or business consulting are a plus.
- You have excellent communication and presentation skills (both written and verbal), with audiences of different levels, and you are fluent in English (written and verbal).
- You have a strong drive to create customer value growth across all stages of the customer lifecycle.
- You have at least completed a Bachelor of IT, Business Economics, or equivalent qualifications.
- You have an entrepreneurial, proactive, and ambitious attitude.
- You are a relationship builder and a confident facilitator.
- You take full ownership & embrace accountability, and you have a high degree of honesty & integrity. You have a “hands-on” and “roll-up-your-sleeves” collaborating supervisor attitude.

**What is in it for you?
- Competitive compensation package, including base salary, bonuses, and 8% holiday allowance.
- Travel reimbursement, NS Business Card, and a robust pension scheme.
- 28 holiday days to recharge, and more if you need them.
- Extensive investment in your development and growth.
- A fantastic working atmosphere with great colleagues who foster positivity and camaraderie, featuring epic Summer BBQs, engaging team activities, an annual ski trip, and more.
- Collaboration within an international environment, working with colleagues from around the globe.
- A culture that values your ideas, suggestions, and initiatives, regardless of