Desktop Support

**Career Opportunity**

Sappi North America is a division of Sappi Limited, a global company headquartered in Johannesburg, South Africa, with manufacturing operations on four continents in nine countries with sales offices in 50 countries. The Cloquet Mill, located on the banks of the St. Louis River, produces some of the highest quality heavyweight web and sheet fed products in the world. The original mill opened in 1898 and has undergone a variety of changes and improvements over the years, most-recently (2013) to convert the pulp mill into a producer of Verve, a dissolving wood pulp used primarily for the têxtile markets. With the conversion, the pulp mill is now able to swing between dissolving wood pulp and Kraft pulp based on market needs. With a focus on responsible and sustainable operations, the Cloquet Mill is focused on energy savings improvements which have led to local, state, and national environmental recognition.

Position (job title)**:title**

Department: filter1

Work Site: filter7

The IT Desktop Support Intern will work with the Cloquet IT Desktop Support Team to perform the following:

- Maintain desktop operating systems (Windows 10) including imaging, configuration and troubleshooting in an Active Directory-based networked environment.
- Provides configuration and troubleshooting of PC peripherals (scanners, printers, webcams, etc.
- Provides hands-on support to the Sappi Cloquet Mill for computer and peripheral issues.
- Logs incidents and tracks support requests using a ticketing system.
- Responds to desktop support calls in accordance with established Service Level Agreements.
- Works with the Cloquet IT Desktop Support team to assist with project plans and ongoing priorities.

This is a great opportunity to gain real-world experience while making a contribution to the company's objectives and success. The pulp and paper industry has much to offer an IT professional as there are many process support systems in a manufacturing environment.

Any student interested must be enrolled in a 2 or 4-year degree program in an Information Technology related field. Applicants should meet the following minimum requirements:

- Strong background in Windows 10, Microsoft Office (365 preferred) in a networked Active Directory based environment
- Understanding of TCP/IP networking and routing
- Experience with support of desktop, laptop, and all associated peripherals
- Strong customer service, organizational, and communication skills
- Thrive in a fast-paced team focused on customer satisfaction.

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.
- Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._