Client Service Director

7 maanden geleden


Amsterdam, Nederland iO Voltijd

Ben jij een ervaren communicatieprofessional met een passie voor merk en creatie? Bij iO krijg je de kans om jouw stempel te drukken op toonaangevende merken en campagnes.

Als **Client Service Director (CSD)** binnen de Service Line Merk en Creatie ben jij eindverantwoordelijk voor de accounts en de teams die deze accounts vertegenwoordigen. Jij bent de **strategische** en operationele spil voor jouw klanten en zorgt ervoor dat zij altijd de beste service krijgen.

Je kent ook alle trends in het **communicatievak**, bent proactief in het ontwikkelen en benutten van accountbehoeften, zorgt voor langdurige relaties en streeft naar een hoog creatief niveau en maximale resultaten.

**Jouw verantwoordelijkheden**:

- Zorgen voor klanttevredenheid.
- Proactief accountmanagement en relatiebeheer.
- Ontwikkelen van commerciële kansen en synergiën met de andere iO disciplines.
- Actieve rol in new business pitches.
- Kwalitatieve gesprekspartner tot aan C-level.
- Uitgebreide kennis van merkcommunicatie en digitale innovatie.
- Altijd op de hoogte zijn van trends en brancheontwikkelingen.
- De financiële performance (dus budget en rendement verantwoordelijk).
- Ontwikkelen van de accountafdeling en fungeren als klankbord en coach voor het team.

**Naast deze specifieke vaardigheden bezit je ook de volgende kwaliteiten**:

- Visie, overzicht, en organisatietalent.
- Natuurlijk leiderschap, commercieel inzicht en sociale vaardigheden.
- Gedreven, vasthoudend en overtuigend.
- Een leidende rol in strategie
- of conceptpresentaties.
- Vermogen om creatie te stimuleren en te sparren met strategie.

Wat je meebrengt als Client Service Director
- HBO/Academisch niveau, aangevuld met specifieke merk
- en marketingcommunicatieopleidingen of trainingen.
- Minimaal 8 jaar relevante werkervaring in het communicatievak, waarvan minstens 6 jaar aan bureauzijde.
- Ervaring met complexe problematieken op diverse accounts (B2C en B2B, dienstverleners, FMCG en Retail).
- Een groot netwerk en de vaardigheid om dit effectief in te zetten.

Over iO

iO is een **end-to-end agency** met experts in alle domeinen rond **marketing, creatie, strategie en technologie**. Iedere denkbare expertise in het creatieve en digitale domein is vertegenwoordigd om zo elke mogelijke vraag van onze klanten te kunnen beantwoorden. Dit doen we in lokale, hechte teams op campussen in België, Nederland, Zweden, Denemarken en Bulgarije. En dat voor de grootste merken in de Benelux én Europa.

Als werkgever zijn we ook **end-to-end betrokken bij je carrière**. We geven je de regie om jezelf te blijven ontwikkelen, in je vak en daarbuiten. Zo maak jij professioneel stappen.

Kortom**:wij ontzorgen, jij schittert**. Een win-win situatie, als je het ons vraagt.



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