Trust and Safety Operations Project Manager

2 weken geleden

The Hague, Nederland Catawiki Voltijd

At Catawiki, every day brings the extraordinary Whether it’s , a , or , we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values:

  • Taking ownership and driving impact
  • Being open to change and feedback
  • Being passionate about our mission and our customers.

If these values resonate with you, we’d love to explore how you can join us on this exciting journey

About the role and team

We are looking for a Trust & Safety Operations Project Manager to join our team. You will be responsible for building our detection logics to identify and mitigate Trust and Safety risks to the Catawiki platform, and conducting daily reviews and investigations to protect our users and prevent fraud and abuse on Catawiki. The ideal candidate must be a self-starter with proficiency in building queries to identify patterns of fraud and abuse, good analytical skills, and the ability to work in a fast-paced, scale-up environment.

What you’ll do
  • Review, investigate and respond to known and reported Trust and Safety violations on Catawiki that are associated with undesirable user behaviour, objectionable interactions, and fraudulent transactions - this would constitute 20% of the role
  • Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement by the team. This includes expanding the scope of detection coverage for all Trust and Safety violations in Catawiki.
  • Refine and improve precision and recall of existing detection queries to drive operational efficiency and increase accuracy of fraud and abuse detection.
  • Implement immediate short-term risk prevention measures based on established guidelines and protocols.
  • Work with cross-functional teams to develop and implement iterative risk detection systems to identify and monitor Trust and Safety violations. This includes teams such as Security, Product, Data Science, Commercial business units, Legal and Customer Experience.
  • Analyse data independently to identify Trust and Safety violations trends, patterns and anomalies.
  • Provide well-structured insights and analysis of Trust and Safety violations and communicate them to the relevant stakeholders.
  • Stay up to date with the latest trends and best practices in the Trust and Safety industry.
Who you are
  • 3+ years of experience in Trust and Safety, Fraud Prevention, Risk Management, or a related field. We also welcome applications from data and business analysts who have a strong interest to dive deep into the field of Trust and Safety and are willing to handle daily investigations and reviews too.
  • Good knowledge of Trust and Safety abuse prevention
  • Experience with SQL and writing queries is a must. Proficiency in BigQuery and LookerStudio and Python is a plus.
  • Excellent knowledge of Google Suite
  • Experience in process creation
  • Ability to work in a fast-paced, start-up environment
  • Resilient and able to handle high-pressure situations
  • Strong written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Experience in the online auction or e-commerce industry is a plus
Where you’ll be

This role is based in our Amsterdam office, in the Netherlands. This role will report to the Trust Strategy and Operations manager.

Why You'll Love Working with Us
  • Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
  • Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
  • A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.
  • Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means we typically ask you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with your colleagues. Of course, if the job description specifies that the role is 100% remote—such as for certain expert or sales positions—then that arrangement will apply.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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