Guest Relations Agent

1 week geleden

Amsterdam, Nederland Room Mate Aitana Voltijd

Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy and Turkey. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities.



Room Mate Aitana opened its doors in August 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and hosts a restaurant with Spanish and Mediterranean food in a modern jacket.



Currently Room Mate Aitana is looking for an enthusiastic Guest Relations Agent to help wow our guests with amazing service that exceeds all their expectations




The Guest Relations Agent is responsible for providing excellent service and a unique experience to our guests. You are the 'face' of the hotel, and with your 'can do' attitude you are the one creating great memories and experiences.




Your main tasks will be:


  • Connecting with our guests at any stage of their stay (before, during, in the lobby, at breakfast, after their stay)
  • getting to know our guest preferences and paying attention to all these details during a guest stay
  • Arranging special requests for in-house guests
  • Welcoming of VIP guests
  • Making restaurant / excursion / show / tour reservations and building relations with these providers
  • Finding out he best new hotspots in town and sharing them with your guests and your colleagues
  • Arranging proper follow-up to guest complaints in cooperation with Service Coordinators / Hotel Management
  • Supporting Front Office in peak moments with check in and check out
  • Providing (tourist) information about the city
  • Rounds during breakfast time to enquire guest satisfaction and report irregularities to hotel management
  • Prepare weekly overview complaints and comments (including concerning outsourced F&B services) and forward it to hotel management


What we would like to see from you:


Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself




We would like you to have the following profile:


  • A big smile and positive, friendly personality
  • A drive to provide the best service
  • Proactive and able to find creative solutions
  • High level of attention to detail
  • Education preferably in Hospitality / Customer service / Hostess direction
  • Work experience in a related area (i.e. hotel guest relations / front office / service environment) is a plus
  • Excellent level of English, Dutch is highly preferred and Spanish is a big plus

What we can offer you:


The chance to work in one of Amsterdam's most attractive and unique hotels, in an international and young team, with plenty of space for your input and development. As well as:


  • Salary group 5: between € 2298 and €2439 gross per month
  • up to €150 netto per month travel compensation
  • Participation in Room Mate bonus programme
  • 25 Vacation days + 9 additional days off compensation for bank holidays
  • An extra paid week of vacation each year
  • A €400 referral bonus for bringing a new colleague to work with us
  • Staff discounts in our hotels
  • Free use of the hotel gym
  • Discount on collective insurance
  • Excellent career opportunities

Please apply by sending your CV, including a picture, in English.


  • Guest Relations Agent

    1 week geleden

    Amsterdam, Nederland Pestana Amsterdam Voltijd

    Join Our Team as a Guest Relations Agent at Pestana Amsterdam Riverside!Are you service-oriented, enthusiastic, and passionate about the exciting hospitality industry? If so, we are looking for you! About Us:The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. With a presence in 16 countries, we manage 12,000...

  • Guest Relations Agent

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Pestana Amsterdam Voltijd

    Join Our Team as a Guest Relations Agent at Pestana Amsterdam Riverside!Are you service-oriented, enthusiastic, and passionate about the exciting hospitality industry? If so, we are looking for you! About Us:The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. With a presence in 16 countries, we manage 12,000...

  • Guest Relations Agent

    2 weken geleden

    Amsterdam, Nederland Marriott Voltijd

    Job Number 24153242 Job Category Rooms & Guest Services Operations Location Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms...

  • Guest Relations Agent

    2 weken geleden

    Amsterdam, Nederland Marriott International Voltijd

    Job Number 24153242Job Category Rooms & Guest Services OperationsLocation Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWith its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the...

  • Guest Relations Agent

    2 weken geleden

    Amsterdam West, Nederland Marriott International, Inc Voltijd

    **Job Number** 24153242 **Job Category** Rooms & Guest Services Operations **Location** Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management With its many museums, peaceful canals and 17th-century architecture,...

  • Guest Relations Supervisor

    3 maanden geleden

    Amsterdam West, Nederland Marriott International, Inc Voltijd

    **Job Number** 24081433 **Job Category** Rooms & Guest Services Operations **Location** Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management We are currently recruiting for a passionate and enthusiastic...

  • Guest Relations Ambassador

    3 maanden geleden

    Amsterdam, Nederland Eram Talent Voltijd

    Eram Talent is currently seeking highly motivated and customer-oriented individuals to join our team as Guest Relations Ambassadors in Saudi Arabia. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.You will be the primary point of contact for guests,...

  • Guest Relations Manager

    1 week geleden

    Amsterdam, Nederland Banks Mansion Hotel Voltijd

    Wij zoeken een energieke en onbegrensd gastvrije kandidaat die onze familie fulltime wil komen versterken en leiden.Jouw taken en verantwoordelijkheden:Het verheffen van het speciale Banks Mansion gastvrijheidsniveau tot het hoogst mogelijke door persoonlijke service aan onze gastenAanvoerder en motivator van het Guest Relations teamHet verzorgen van onze...

  • Guest Relations Specialist

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

    At Sea Containers London, we understand that our success is driven by the talented individuals we employ. We are seeking a dynamic and sociable individual who enjoys engaging with guests and creating memorable experiences. Your enthusiasm and dedication to providing exceptional service will ensure that every visitor's stay is truly remarkable. As part of a...

  • Guest Relations Specialist

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

    At Sea Containers London, we believe that our success is driven by the exceptional individuals we employ. We are seeking a dynamic and personable Front Desk Agent who thrives on engaging with guests and creating memorable experiences. Your enthusiasm for hospitality and dedication to providing personalized service will ensure that every visitor feels valued...

  • Guest Relations Manager  Fulltime Nh Collection

    3 maanden geleden

    Amsterdam, Nederland NH Hotel Group Voltijd

    Opposite Amsterdam Central Station, the NH Collection Amsterdam Barbizon Palace hotel is right in the center of Amsterdam. The building itself is a highlight too, with beautiful architecture, and 268 bedrooms spread across over 19 buildings from the 17th-century houses. Our five-star hotel has all possible facilities under one roof. A real showpiece is our...

  • Guest Experience

    3 maanden geleden

    Amsterdam, Nederland Melia Hotels International Voltijd

    **_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...

  • Guest Relations Manager  Fulltime Nh Collection

    3 maanden geleden

    Amsterdam Centrum, Nederland NH Hotels Voltijd

    Opposite Amsterdam Central Station, the NH Collection Amsterdam Barbizon Palace hotel is right in the center of Amsterdam. The building itself is a highlight too, with beautiful architecture, and 268 bedrooms spread across over 19 buildings from the 17th-century houses. Our five-star hotel has all possible facilities under one roof. A real showpiece is our...

  • Night Guest Service Agent

    3 maanden geleden

    Amsterdam, Nederland Hotelservices Voltijd

    A Guest Service Agent is responsible for providing a welcoming and helpful experience to hotel guests by assisting them with their reservations, check-ins and check-outs, as well as responding to their needs and concerns during their stay. **Responsibilities** - Answer and direct phone calls - Distribute mail - Act as first point of contact for visitors -...

  • Guest Relations Manager

    1 week geleden

    Amsterdam, Nederland Banks Mansion Hotel Voltijd

    Wij zoeken een energieke en onbegrensd gastvrije kandidaat die onze familie fulltime wil komen versterken en leiden.Jouw taken en verantwoordelijkheden:Het verheffen van het speciale Banks Mansion gastvrijheidsniveau tot het hoogst mogelijke door persoonlijke service aan onze gastenAanvoerder en motivator van het Guest Relations teamHet verzorgen van onze...

  • Guest Relations Manager

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Banks Mansion Hotel Voltijd

    Wij zoeken een energieke en onbegrensd gastvrije kandidaat die onze familie fulltime wil komen versterken en leiden.Jouw taken en verantwoordelijkheden:Het verheffen van het speciale Banks Mansion gastvrijheidsniveau tot het hoogst mogelijke door persoonlijke service aan onze gastenAanvoerder en motivator van het Guest Relations teamHet verzorgen van onze...

  • Guest Relations Manager  Fulltime Nh Collection

    3 maanden geleden

    Amsterdam, Nederland NH Hotel Group Voltijd

    NH Collection Amsterdam Barbizon Palace ligt in de oude binnenstad, tegenover Amsterdam Centraal. Ons vijfsterrenhotel heeft alle mogelijke faciliteiten onder 1 dak. Het bestaat uit 19 gebouwen uit de 17e eeuw, heeft een restaurant, Vermeer, een fijne bar Bottles & Jars, diverse vergader - en event faciliteiten zoals de monumentale Olofskapel en daarnaast...

  • Reservations Agent

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Sofitel Legend The Grand Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Reservations Agent to join our team at Sofitel Legend The Grand Amsterdam. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservations processes.Key ResponsibilitiesManage all reservations received through various channels,...

  • Guest Relations Host

    3 maanden geleden

    Amsterdam, Nederland Eram Talent Voltijd

    Eram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia. As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences. Below are the listed job roles for the ideal candidate : Interact...

  • Internship Guest Relations Nhow Amsterdam Rai

    3 maanden geleden

    Amsterdam Zuid, Nederland NH Hotels Voltijd

    Are you the Guest Relations Intern who has a passion for people, an immaculate eye for detail, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, 'the cultures hub'?_ **social hub. design hotel. the place to be.** nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building,...