Senior AV Experience Specialist

4 weken geleden


Amsterdam, Noord-Holland, Nederland TomTom Voltijd
Job Description

As a key member of the Digital Workplace Technology team at TomTom, you will play a crucial role in planning, designing, deploying, and maintaining the best-in-class AV service for our meeting and collaboration spaces across the globe.

Key Responsibilities
  • Deliver Exceptional AV Experiences: Ensure seamless AV experiences for in-room and remote participants using MS Teams/Microsoft Teams Room (MTR) solutions.
  • Develop and Maintain the AV Runbook: Create, update, and maintain an AV Runbook that serves as the definitive guide for TomTom's AV standards, ensuring all technical aspects are documented and easily accessible for project implementation.
  • Adapt and Upgrade AV Solutions: Continuously adapt, upgrade, and maintain existing AV solutions to meet evolving business requirements and user feedback.
  • Collaborate with Global Teams: Work closely with the Product Manager and key stakeholders to engineer and deliver solutions for our global user community.
  • Manage AV Integration Vendors: Oversee the activities of AV integration vendors during various AV projects across TomTom offices.
  • Develop and Maintain AV Standards: Develop and maintain standards for deployed AV solutions, ensuring they meet TomTom's expectations.
  • Ensure AV Infrastructure Health: Keep the AV infrastructure healthy, up-to-date, monitored, and centrally managed, minimizing operational overhead through automation.
  • Lead Knowledge and Skill Growth: Lead the knowledge and skill growth of the wider Support units, offloading operational workload and automating tasks where possible.
  • Deploy Additional Services: Deploy and document additional services relevant to the meeting experience, such as Room Booking and Digital Signage, for handover to operational support.
  • Handle 3rd Line Support: Handle 3rd line support related service requests and incidents for the supported technologies and infrastructure.
  • Cross-Functional Projects: Collaborate with the Real Estate and Facilities teams on cross-functional projects, including new offices, refreshes, and decommissioning.
  • AV Partnerships: Work closely with AV partners (Neat and Microsoft) to bring the best solutions to TomTom, pushing for product features and minimizing external support needs.
  • Large-Scale Events: Technically lead large TT broadcast events, such as global venues (MS Teams Live Events), in collaboration with Internal Comms, partners, and suppliers.
Requirements
  • Education: Bachelor's degree in related technical studies or equivalent through work experience.
  • Experience: 5+ years of professional experience and expertise in an IT engineering role focused on video conferencing and AV solutions.
  • AV Knowledge: Good understanding of AV within MS Teams and MTR.
  • AV Platforms: Familiarity with various AV platforms and solutions and a good awareness of trends in the AV space.
  • Problem-Solving: Strong analytical, and hands-on problem-solving and troubleshooting skills and ability to manage complex or escalated support issues.
  • Communication: Excellent (English) communication skills and cross-cultural adaptability.
  • Stakeholder Management: Great stakeholder management.
  • Collaboration: An open and collaborative mindset, especially with other teams in Shared Services and the Product Manager counterpart.
  • Adaptability: Creative ideas, suggestions, and a new way of doing something (thinking out of the box).
  • Learning: Learning and adapting to new technologies.
  • User-Centric: User-centric mindset (boosting user experience).
  • Network Technologies: A nice understanding of network technologies/communication protocols.
  • Travel: Ability to travel around the world, both to TomTom offices and to relevant events.
  • Attitude: A committed and dedicated attitude coupled with stress resilience making sure projects are delivered on time and with the level of quality expected.

At TomTom, we offer a competitive compensation package, time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O'Reilly and LinkedIn Learning. We also offer time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities. Our teams have the flexibility to choose how they work based on business needs, and we provide a setup budget and extra support with a monthly allowance. We also offer options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we're mapping. Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday. Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world. Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom.



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