IT Support Specialist
5 dagen geleden
DHL Express is a company that connects people, and we're looking for a talented IT Support Specialist to join our team. Our corporate culture is built on personal commitment to our business, to each other, and to our global communities. As an IT Support Specialist, you will provide support for hardware and software related systems and processes, and provide effective and timely resolution of user problems, queries or complaints in line with business strategy and objectives, and group IT guidelines and IT policies.
Key tasks include:
- Complying with global, regional, and EFSS security and data privacy management processes and policies;
- Investigating problems related to EFSS IT infrastructure (pc's, mobile phones, desk phones, printers, network, video conferencing);
- Solving 2nd line IT infra support requests;
- Logging and following up of 3rd party support tickets with Printer, Computer, Network, video conferencing and mobile providers;
- Installing and maintaining pc client operating systems, applications, and website client components;
- Administration of IT assets in the Configuration Management Database (CMDB);
- Account management via Active Directory and RequestIT.
You will thrive in a dynamic environment with a high level of stress tolerance and be fluent in English. A degree in Information and Communication Technology is required, as well as good support knowledge of Microsoft Office Applications, video conferencing hard- and software, and basic knowledge of networking topologies and Microsoft Active Directory and policies.
A competitive salary and a job in dayshifts with no weekends are just a few of the benefits you can expect. We also offer a wide range of training possibilities and a great place to work, certified as Great Place To Work.
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