Renewals Business Growth Specialist

2 weken geleden

Rotterdam, Zuid-Holland, Nederland Progress Voltijd
We are Progress, the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. As a Renewals Account Manager, Associate, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. Key Responsibilities:
  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Handle customer inquiries through to resolution while building up our customers' awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
Requirements:
  • Proficiency in Polish and English; any other European language is a plus
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
We Offer:
  • Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
  • Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
  • A global well-being program focused on physical, mental, and financial health
  • Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter
  • Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities

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