Customer Service Liaison

2 weken geleden

Barendrecht, Zuid-Holland, Nederland Trelleborg Sealing Solutions (TSS) Voltijd

Trelleborg Sealing Solutions (TSS) is a world leader in engineered polymer solutions for various industries. We are seeking a highly motivated Customer Service Liaison to join our team. The ideal candidate will be responsible for ensuring that our customers receive top-notch support in all aspects of their interactions with our company.

The Customer Service Liaison will serve as the primary point of contact for all customer-related inquiries and order topics. This role involves handling customer orders, managing operational planning, and ensuring seamless communication across various departments.

Key Responsibilities:

  • Customer Liaison: Serve as the primary point of contact for all customer-related inquiries and order topics.
  • Operational Planning: Plan and coordinate activities to ensure the ability to deliver on customer orders, working closely with supply chain management and other departments.
  • Order Compliance: Ensure all orders align with order and line values, as well as profitability expectations.
  • Sales KPIs: Monitor sales key performance indicators and implement measures to meet or exceed targets.
  • ERP Management: Manage and maintain all required account-specific data in the ERP system, including Incoterms and payment terms.
  • Cross-Department Communication: Effectively communicate and coordinate customer order requirements throughout the supply chain, manufacturing, ServicePLUS, and other departments.
  • Certificate Requests: Request and manage all necessary legal and customer-required certificates.
  • Complaint Resolution: Process and resolve customer commercial complaints promptly and efficiently.
  • Team Collaboration: Work closely with team members to ensure a high level of customer satisfaction.

Qualifications:

  • Commercial training or equivalent experience.
  • Ideally, 2+ years of experience in commercial activities or a related field.
  • Fluency in Dutch and English (spoken and written) is essential.
  • Proficient analytical and planning capabilities.
  • Outstanding interpersonal skills with a keen attention to detail and accuracy.
  • Effective multi-tasking abilities and strong decision-making skills.

Our Promise to You:

  • Comprehensive Training: Kickstart your journey with induction training to get acquainted with our company, team, and structure.
  • Exciting Work: Engage in a multifaceted and interdisciplinary field of activity that will keep you inspired and motivated.
  • Cultural Diversity: Work in a multicultural environment that celebrates diversity.
  • Modern Workspace: Enjoy working in a flexible, state-of-the-art office designed to foster creativity and collaboration.
  • Work-Life Balance: Enjoy flexible working time models, including mobile work options, to support a healthy work-life balance.

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