Customer Quality Support Specialist
1 maand geleden
About the Role:
HITEC Power Protection is seeking a highly skilled Customer Quality Support Engineer to join our Customer Quality Support department. As a key member of our team, you will be responsible for providing technical support to our regional service teams, analyzing complex field issues, and driving root cause analyses to ensure the highest quality of our UPS systems.
Key Responsibilities:
- Provide timely and accurate technical support to regional service teams
- Analyze complex field issues and conduct root cause analyses to identify and resolve technical problems
- Develop and implement field campaigns to improve the quality of our UPS systems
- Collaborate with cross-functional teams to ensure effective communication and issue resolution
- Conduct statistical analysis of reported issues and provide insights to inform quality improvement initiatives
About the Team:
The Customer Quality Support department is a dynamic and collaborative team that works closely with our regional service teams to ensure the highest quality of our products and services. As a Customer Quality Support Engineer, you will be part of a team that is passionate about delivering exceptional quality and customer satisfaction.
Requirements:
- Strong technical knowledge of electrical, mechanical, and systems engineering
- Excellent analytical and problem-solving skills
- Effective communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
HITEC Power Protection offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
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