Senior Support Engineer

2 weken geleden

Emmeloord, Flevoland, Nederland Istorm Voltijd
Job Description

Functieomschrijving

As an IT Service Delivery Specialist, you will be responsible for managing IT infrastructure, providing support to end users, and overseeing application service operations. This role involves handling projects, managing service provider relationships, ensuring department financials, and providing occasional comprehensive support.

A small team means a varied, all-round job

Key Responsibilities:IT Support:
  • Provide support to SMEs in End Users Computing and IT Service Operations.
  • Prioritize, dispatch tickets, and escalate complex issues.
  • Conduct user training sessions to enhance IT literacy.
Governance:
  • Contribute to IT policies, procedures, and best practices.
  • Validate metrics for current processes or projects (KPIs, SLAs, SOPs).
  • Participate in compliance audits and ensure adherence to global guidelines and governance standards.
  • Act as a governance contact for specific vendors.
Project Management:
  • Initiate, plan, and execute IT projects to ensure timely delivery and quality standards.
  • Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
  • Monitor project progress, manage risks, and implement corrective measures.
Invoicing:
  • Collaborate with finance and procurement teams to process IT-related invoices.
  • Provide financial insights to optimize IT budget utilization.
Requirements:
  • Bachelor's or Master's degree in Technology or relevant practical experience.
  • Minimum 5 years' experience in IT services delivery, preferably in an international corporate environment.
  • Experience in ITIL environment and IT project management.
  • Passion for the banking industry with strong business acumen is a plus.
  • Analytical mindset and familiarity with a range of IT systems and tools.
  • Flexible and adaptive approach to diverse tasks.
  • Understanding of IT governance principles and compliance requirements.
  • Strong customer service mindset and communication skills.
  • Collaborative attitude with the ability to work independently and as part of a team.
  • Proficient with MS Office 365.
  • Fluent in English and French, proficient in Dutch.
  • ITIL certification is a plus.
About the Company:

Our client is a major European bank with a presence in nearly 60 countries. Corporate, Investment and private banking. Is looking for an Senior Support Engineer / Service Delivery Management with knowledge and passion for project management. You will join a small team of 3 people and report directly to the Head of IT Production.

Offer:
  • A dynamic, innovative, and international working environment.
  • A position with broad scope from international to local implementation.
  • A varied range of tasks.
  • Attractive remuneration package (hospitalization insurance, pension plan, cafeteria plan, meal vouchers, etc.).
  • A corporate culture focused on customer focus, integrity, and partnership.
  • Encouragement to share opinions and concerns.
  • Flat organizational structure with open communication.
  • Wide range of courses via Connect2Learn and development opportunities.

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