Resource Planning Specialist, Workforce Management Expert

1 maand geleden


Amsterdam, Noord-Holland, Nederland Netflix Voltijd
Job Summary

The Resource Planning Specialist will be responsible for creating schedule requirements to meet customer demand. This role involves developing requirements and schedules that align with contact arrival patterns across multiple support channels and allocating those requirements and schedules across a vendor network. The successful candidate will need to account for labor laws, time zones, and work patterns. This role works closely with capacity planning and operations to ensure vendor fulfillment of schedule requirements.

Key Responsibilities

• Develop and allocate macro-level schedule requirements and resource planning outputs across multiple sites, languages, channels, and partners, ensuring data reliability and quality.
• Measure and incorporate schedule shrinkage, inflexibility, and other real-life factors influencing staffing against forecast requirements.
• Ensure vendors assign agents to schedules according to customer contact arrival patterns, accounting for seasonality, multi-channel capabilities, schedule inefficiencies, and unique market nuances and labor laws.
• Identify and execute opportunities to optimize operational metrics through creative scheduling analysis and recommendations.
• Collaborate with internal and vendor partners to operate efficiently and create a resource planning foundation that delivers short wait times and enables operational excellence.

Requirements and Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of workforce management and/or back-office operations management in a diverse support environment.
• 2+ years of experience developing schedules and resource planning outputs in a workforce management platform.
• Experience gathering, normalizing, and interpreting data to produce insights.
• Problem-solving and analytical skills.
• Ability to communicate with various levels within the organization.
• Demonstrated ability to multi-task and re-prioritize accordingly.
• Experience in contact centers.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

  • Amsterdam, Noord-Holland, Nederland Netflix Voltijd

    Job SummaryThe Resource Planning Specialist will be responsible for creating schedule requirements to meet customer demand. This role involves developing requirements and schedules that align with contact arrival patterns across multiple support channels and allocating those requirements and schedules across a vendor network. The successful candidate will...


  • Amsterdam, Noord-Holland, Nederland Netflix Voltijd

    Job Summary As a key member of our team, the Resource Planning Specialist will be responsible for creating schedule requirements that meet the demands of our customers. This involves creating and allocating schedule requirements and resources across multiple sites, languages, channels, and partners, ensuring the reliability and quality of the underlying...


  • Amsterdam, Noord-Holland, Nederland Netflix Voltijd

    Role OverviewAs a Resource Planning Specialist, you will be responsible for creating schedule requirements to meet customer demand. This involves developing and allocating macro-level schedule requirements across multiple sites, languages, channels, and partners while ensuring data reliability and quality. You will also measure and incorporate schedule...


  • Amsterdam, Noord-Holland, Nederland Netflix Voltijd

    Key ResponsibilitiesThe Resource Planning Specialist will be responsible for creating schedule requirements to meet customer demand. This involves developing and allocating macro-level schedule requirements across multiple sites, languages, channels, and partners. The specialist will also measure and incorporate schedule shrinkage, inflexibility, and other...


  • Amsterdam, Noord-Holland, Nederland Netflix Voltijd

    Job SummaryThe Resource Planning Specialist plays a pivotal role in ensuring the efficient allocation of resources to meet customer demand. This involves creating schedule requirements that align with contact arrival patterns across multiple support channels and allocating those requirements across a vast vendor network. The ideal candidate will have a...


  • Amsterdam, Noord-Holland, Nederland Netflix Voltijd

    Key ResponsibilitiesThis role is responsible for creating schedule requirements to meet customer demand. The Resource Planning Specialist will develop and allocate macro-level schedule requirements and other resource planning outputs across multiple sites, languages, channels, and partners. They will measure and incorporate appropriate schedule shrinkage,...


  • Amsterdam, Noord-Holland, Nederland Werkenbijhogescholen Voltijd

    Werk bij WerkenbijhogescholenWe zoeken een HRM docent voor onze faculteit Business en Economie. Als HRM docent ben je verantwoordelijk voor het onderwijzen van studenten in de richting Human Resource Management. Je bent een expert in het gebied van HR en hebt ervaring met het onderwijzen van studenten.VerantwoordelijkhedenOnderwijzen van studenten in de...

  • Resource Manager

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    Job Title: Resource ManagerThis role is part of our Experience & Engineering team, responsible for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth.Key Responsibilities:Identify and evaluate capacity constraints and opportunities within the...

  • Senior Resource Manager

    3 dagen geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    About the RoleWe are seeking a highly skilled Senior Resource Manager to join our Experience & Engineering team at DEPT. As a key member of our capacity planning and resourcing practice, you will be responsible for ensuring efficient resource allocation and capacity management across our Netherlands and Denmark markets.In this role, you will work closely...


  • Amsterdam, Noord-Holland, Nederland Vattenfall Voltijd

    About the RoleAs a key member of the External Workforce team at Vattenfall, you will be responsible for guiding and supporting a diverse team of experts who provide the fundamentals needed for the operational hiring of consultants by the hour across multiple regions. Your focus will be on leading, coaching, and empowering the team to ensure high performance...

  • Digital Resource Strategist

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    About the RoleWe are seeking a skilled Digital Resource Strategist to join our Experience & Engineering team. As a key member of our capacity planning and resourcing practice, you will be responsible for ensuring efficient resource allocation and capacity management across the Netherlands and Denmark.Key ResponsibilitiesIdentify and evaluate capacity...

  • Strategic Resource Manager

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    About the RoleWe are seeking a highly skilled Resource Manager to join our Experience & Engineering team. As a key member of our capacity planning and resourcing practice, you will be responsible for ensuring efficient resource allocation and capacity management across the Netherlands and Denmark.Key ResponsibilitiesResource Optimization: Identify and...

  • Water Planning Expert

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Matchd Voltijd

    Job VacancyWe are seeking an experienced Water Planning Expert to join our team at Matchd.As a Water Planning Expert, you will be responsible for:Providing expert advice on water management and planning to stakeholders;Developing and implementing water management plans and strategies;Collaborating with internal and external stakeholders to achieve water...

  • Digital Resource Strategist

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    Job Purpose:This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting business growth.The ideal candidate will have strong interpersonal relationship skills, an analytical mindset, as well as a deep understanding of the skills within the supported craft...

  • Digital Resource Strategist

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    This role is part of our Experience & Engineering team at DEPT, where we combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences.We are looking for an experienced and strategic-minded Resource Manager for our Experience & Engineering capacity...

  • EMEA QMS Planning Specialist

    2 maanden geleden


    Amsterdam, Noord-Holland, Nederland BSI Voltijd

    About the RoleWe are seeking a highly skilled EMEA QMS Planner to join our team in Amsterdam. As a key member of our Regulatory Services team, you will play a critical role in supporting the achievement of budgeted day delivery targets and ensuring our client audit programs align with regulatory requirements.Key ResponsibilitiesManage assigned territory to...

  • Digital Resource Strategist

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    Job Title: Resource ManagerWe are seeking a highly skilled Resource Manager to join our Experience & Engineering team in the Netherlands and Denmark. As a key member of our capacity planning and resourcing practice, you will be responsible for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing...

  • Digital Resource Strategist

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland DEPT Voltijd

    This role is part of our Experience & Engineering team at DEPT, where we combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients.We are looking for an experienced and strategic-minded Resource...

  • Water Planning Expert

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Matchd Voltijd

    Water Planning Expert VacancyWe are seeking an experienced Water Planning Expert to join our team at Matchd. As a Water Planning Expert, you will be responsible for evaluating and advising on development plans from external parties, such as municipalities and nature organizations. Your task will be to ensure that water interests are well protected in these...


  • Amsterdam, Noord-Holland, Nederland Philips Voltijd

    About the RoleWe are seeking a highly skilled and experienced People Partner to join our team at Philips. As a key member of our HR organization, you will play a critical role in supporting the business and driving strategic initiatives.Key ResponsibilitiesCollaborate with business leaders and HR partners to understand and address business issues and develop...