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Customer Support Architect

2 maanden geleden

Veldhoven, Noord-Brabant, Nederland ASML Voltijd
About the Role

ASML is seeking a highly skilled Business Architect to join our Customer Support organization. As a Business Architect, you will play a critical role in translating business objectives and requirements into architecture capability designs that drive business value and improve operational efficiency.

Key Responsibilities
  • Collaborate with business stakeholders to understand their goals, challenges, and opportunities
  • Work as a linking pin between business and IT solutioning
  • Ensure that proposed solution architecture is aligned with organizational goals, technically feasible, and adds business value
  • Analyze and model current business processes, identifying areas for improvement and optimization
  • Provide guidance and insights on how technology can support and enhance business processes
  • Support project teams by aligning their work with the overall business architecture
  • Understand the as-is process in the Field on high and detailed level
  • Define the to-be process based on the as-is baseline and your architectural expertise to improve operational service planning, scheduling, and execution
Requirements
  • Master or PhD level in Industrial Engineering or Service Management. Strong affinity with Business Economics
  • At least 7+ years of experience in a Service Engineering / Hi-tech System Engineering environment or similar and a proven track record in architecture, service, or engineering leadership
  • Pragmatic and able to move between detailed technical solutions and high-level capability step-ups
  • Focused on fixing issues in a structural and sustainable manner
  • Experience within Project management, IT infrastructure, Information Technology, and/or Supplier and Service management would gain an advantage
  • Fluent in English (spoken and written)
  • Experienced with Stakeholder Management
  • Being TOGAF and/or Archimate certified is a plus
About ASML

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.