Night Operations Manager

6 dagen geleden

Amsterdam, Noord-Holland, Nederland Accor Voltijd

Job Description:


What We're Looking For:


At Accor, we are seeking a Night Operations Manager to join our team. The successful candidate will be responsible for leading the front of house team during the night, providing a naturally friendly, helpful, and responsive level of service to our guests.


Key Responsibilities:



  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests.
  • Deal with the in-house guests accounting and ensure the accuracy of guest billing.
  • Operationally manage the hotel during the night to ensure guests are well cared for.
  • Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
  • Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
  • Assist the Front Office Manager in setting selling strategies on a day-to-day basis.
  • Ensure all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Maintain observation over guests and guests' property to ensure security alerts are kept to a minimum.
  • Use a wide range of coaching skills to ensure that the team is well motivated and informed of day-to-day activity.
  • Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
  • Monitor the performance of the team and give regular feedback through meetings and appraisal methods.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Maintain observation over guests and guests' property to ensure security alerts are kept to a minimum.
  • Ensure the integrity of the public area and back-of-house areas are maintained at all times, with deficiencies corrected immediately.

Requirements:



  • Experience in a similar role with a demonstrable track record of excelling in Front Office operations and procedures.
  • A high level of verbal and written communication skills and competent computer skills.
  • Experience of Micros Fidelio Opera or a similar property management system.
  • Experience of monitoring and implementing Health & Safety procedures.
  • Individuals. You're looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that's a drink, a meal, an event, or a bed for the night.
  • You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You're not precious. We leave our egos at the door and help get things done.
  • You're up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together we'd have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.

About Us:


The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerge themselves in the neighbourhood with vibrant, welcoming public spaces.

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